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Transferring Data from Zendesk to Cherwell Software

Upgrading from Zendesk to your Cherwell Software obviously requires certain preparation before the actual procedure. It might sound easy, but data transition is a difficult process that might result in the loss of information if you’re not cautious. However, if you encounter problems transferring your records from Zendesk to your Cherwell Software, we can help make the export more simple.

More details

Lack of IT or Tech Support Staff

The migration technique you decide on is crucial as it can affect the result of the transfer. You must use the most trustworthy approach, or you are in danger of losing data.

On top of that risk, you cannot make sure that your tech support crew will be able to carry out such a complicated assignment.

Yes, the biggest issue firms face is the lack of practice in terms of the technical support team as it pertains to the exportation process.

Congested Vendors

When businesses out there don’t have the opportunity to monitor the exportation process, they may look for help from help desk software vendors.

Nevertheless, vendors usually don’t want to spend their own team members to help you escape their system to another one. This makes moving essential data to a new help desk even more puzzling.

The Danger of Manual Export

This option is the most affordable one while you can also finish the whole transfer yourself and save a lot of costs creating a file with all of your data.

Nevertheless, there’s a likelihood that the produced CSV file might have the wrong format. So, your Cherwell Software will not be able to read it.

Of course, you can attempt restructuring everything on your own but there’s an even greater possibility that you can make everything corrupt or much worse.

Why Make Things Difficult?

Exporting data from Zendesk to your Cherwell Software should never stump your company. We are familiar with the requirements of companies and why they need secure and successful data migration. And we can help you complete an effective transition of data and continue your business as soon as possible.

Export from Zendesk to Cherwell Software

Here’s How We Can Assist You

We have been helping businesses export their information to new help desks for a long time already.

So, we’re familiar with the process and the quirks one must manage for a successful transfer more than anyone.

Our tool for an automated transition process manages the whole lot of challenges and has these advantages:

Time Saver

You won’t get stuck glaring at your screen and willing the progress bar to move on. Go on with running your business as if it’s a normal workday.You don’t have to waste undetermined amount of time to control each stage alone.

Unlimited Testing

We realize that you require your records to be safe. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo trials, you can ask for trial runs to detect any problems and correct them before the transfer.

Successful Data Move

With the help of our automated application, you won’t need to wait for a script or code to be made. By using our export service, you just have to leave a request and then receive a ready-to-go resolution for your migration.

100% Ticket Integrity

Move every ticket with all the information untouched. The migration tool works flawlessly that ticket corrupting is nearly impossible. The automated process goes through inspecting and balancing on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you trust to us will be kept strongly confidential and away from curious eyes. Rest assured, your passwords and other secret information will be secure. We’ll only use your data during the transferring process.

Devoted Support Team

We have a support team prepared to support you with any queries you might have. We will also lead you through the process and stay with you until everything works as intended.

100% Data Integrity

Our automated tool is constantly tested and scaled to suit your needs. Migrate data quickly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk transfer. First of all, you will have to access your Cherwell Software and create agent accounts and custom fields there. If there are other things you need to do, our team will contact you immediately.

Step

Connecting Zendesk

You’ll need to give us access to your Zendesk login info in order to be able to perform the migration. These are required so that our app can reach files from your Zendesk.

Step

Linking Cherwell Software

Similarly, certain credentials from your new help desk system will be asked for to move on with the migration. Thus, our tool can link each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can choose which records you want to move and arrange them to be transferred to the Cherwell Software. You see the data migration process to be completed as you want it to.

Step

Test Run

We highly recommend that you conduct a free trial before the actual process. That’s why we have our Free Demo Migration. By using this test tool, you can migrate a limited number of customer queries which you can then view to assure of obtaining the right result.

Step

Migrating to Cherwell Software

Finally, as soon as you’re happy with the trial run, it's high time to begin exporting data from Zendesk. Pick an uncrowded time when your support representatives aren't full with work and finalize the exporting process. [/spin]

Hear from our satisfied clients

Automated Data Migration

It’s as exactly as we advertise it. See the complete procedure with your own eyes with our free trial.

Set up Free Demo

Ask our Specialists to Help with your Zendesk Export

We have experienced support team that can help you with the whole move process. Obtain real-time guidance for an efficient transfer.

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