Moving Data from Zendesk to Wix Answers

Moving from Zendesk to your Wix Answers obviously needs some amount of preparation before the actual process. It might look easy, but data migration is a difficult process that might result in the loss of information if you’re not careful. However, if you experience troubles moving your data from Zendesk to your Wix Answers, we can help make the transfer easier.

Lack of IT or Tech Support Crew

The transition technique you decide on is significant as it can affect the result of the transfer. You have to apply the most trustworthy approach, or you run the risk of losing data.

On top of that risk, you cannot make certain that your tech support crew will be able to conduct such a difficult assignment.

Yes, the most noticeable challenge companies face is the lack of practice in terms of the technical support team in regards to the import process.

Congested Help Desk Providers

When organizations out there don’t have the opportunity to control the transition process, they may look out for help from help desk software vendors.

However, help desk software suppliers mostly don’t want to spare their own personnel to help you leave their system to another one. This makes transitioning important data to another help desk even more exhausting.

The Risk of Manual Export

The other option is the most affordable one because you can also complete the full export yourself and save a lot of costs creating a file with all of your customer records.

However, there’s a chance that the developed CSV file might have the incorrect formatting. Therefore, your Wix Answers won’t be able to read it.

Of course, you can attempt reformatting all of it alone but there’s an even greater chance that you can make everything unsuitable or worse.

Why Make Zendesk Export Difficult?

Exporting data from Zendesk to your Wix Answers should never stump your company. We get the needs of businesses and why they need safe and successful data export. And we can help you organize an efficient transfer of information and move on with your business as soon as possible.

Export from Zendesk to Wix Answers

Here is How We Can Assist Your Company

We have been helping organizations export their information to other help desks for quite some time.

So, we’re acquainted with the process and the quirks one must manage for a successful export more than anyone.

Our application for an automated transition process tackles the a lot of tasks and has these benefits:

Time Saver

You won’t have to stop glaring at your monitor and waiting for the progress bar to move on. Go on with running your business as though it’s a ordinary weekday.You don’t have to spend hours to regulate each stage on your own.

Unlimited Testing

We recognize that you require your records harmless. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited testing, you can ask for demo migration to identify any problems and correct them before the migration.

Successful Data Exchange

Using our automated application, you won’t have to wait for a script or code to be written. With the help of our migration service, you just have to leave a request and then get a ready-to-use solution for your migration.

100% Ticket Integrity

Migrate every customer request and more with all the information uncut. Our migration app works properly that ticket corrupting is practically unreal. The automatic process undergoes checking and balancing on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All personal information you trust to us will be kept strongly confidential and far from prying eyes. Be sure, your passwords and other secret information will be safe and sound. We’ll only exploit your information during the export process.

Committed Support Team

We have our dedicated team members prepared to support you with any issues you might have. We can also lead you through the procedure and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is constantly tested and upgraded to meet your needs. Migrate data quickly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk migration. To begin with, you will need to access your Wix Answers and set up agent accounts and custom fields there. If there are other things you must do, our team members will contact you immediately.

Step

Connecting Zendesk

You’ll have to to grant us with your Zendesk login info to be able to carry out the export. This is obligatory so that our app can use data from your Zendesk.

Step

Linking Wix Answers

Likewise, certain credentials from your new help desk software will be asked for to move on with the export. Thus, our tool can connect each of the platforms for the data migration process.

Step

Controlling Data Transport

You can decide which records you want to move and arrange them to be exported to the Wix Answers. You can follow the data migration process to be completed as you want it to.

Step

Demo Run

We highly suggest that you conduct a free trial before the real process. That’s why we have our Free Demo Migration. Using this test tool, you can move a little number of tickets which you can then view to be sure of attaining the right result.

Step

Migrating to Wix Answers

Lastly, as soon as you’re happy with the result, it’s time to begin migrating data to your new platform. Pick out an off-peak time when your support agents aren't full with work and begin the migration process. [/spin]