Transferring Files from Zendesk to UserVoice

Upgrading from Zendesk to your UserVoice obviously requires certain preparation before the actual procedure. It can look easy, but data transition is a complicated process that might result in the loss of information if you’re not careful. However, if you undergo issues transferring your records from Zendesk to your UserVoice, we can help make the transition easier.

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Lack of IT or Tech Support Staff

The migration approach you choose is crucial as it can impact the outcome of the transfer. You have to use the most reliable way, or you run the risk of losing data.

In addition to that risk, you cannot be certain that your tech support crew can conduct such a complex task.

Yes, the most noticeable issue businesses face is the lack of expertise of the technical support team in regards to the import process.

Congested Vendors

When businesses out there don’t have the resources to manage the exportation process, they may require assistance from help desk software providers.

However, vendors usually don’t want to spare their own staff to help you leave their system to another one. This makes transferring meaningful data to a different help desk even more difficult.

The Danger of Manual Transfer

This approach is a money-saver while you can also make the full export yourself and save every penny creating a file with all of your customer data.

However, there’s a probability that the created CSV file might have the wrong format. So, your UserVoice won’t be able to read it.

Of course, you can try reformatting everything on your own but there’s an even higher chance that you can make everything unsuitable or worse.

Why Make Things Difficult?

Moving data from Zendesk to your UserVoice shouldn’t puzzle your company. We are familiar with the requirements of businesses and why they demand safe and successful data migration. And we can help you conduct an efficient migration of records and continue your business really soon.

Export from Zendesk to UserVoice

Here’s How We Can Serve You

We have been helping businesses transfer their data to new help desks for several years.

So, we’re familiar with the process and the quirks one must beat for a successful transfer as nobody else.

Our tool for an automated migration process handles the whole lot of issues and has the next pluses:

Time Saver

You won’t get stuck staring at your computer and willing the progress bar to move. Carry on with running your business as though it’s a normal workday.You don’t need to spend several hours to manage each stage alone.

Unlimited Testing

We realize that you want your data to be safe. The majority of help desks have backups, but we don’t want you to fall back upon that. With unlimited testing, you can request trial runs to identify any issues and correct them before the migration.

Successful Data Move

With the help of our automated process, you won’t need to wait for a script or code to be made. Using our migration tool, you just have to send a request and then receive a ready-to-use tool for your migration.

100% Ticket Integrity

Move every ticket with all the information untouched. The migration app works properly that ticket corrupting is practically impossible. The automated process undergoes testing and balancing on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept strictly confidential and away from curious eyes. Be sure, your passwords and other private information will be safe and sound. We’ll only use your data during the export process.

Devoted Support Team

We have a support team on standby to assist you with any issues you might have. We will also support your throughout the procedure and stay with you until everything works as intended.

100% Data Integrity

Our automated tool is consistently checked and scaled to provide you with the desired results. Move data smoothly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk transfer. First of all, you will have to access your UserVoice and set up agent profiles and custom fields there. If there are other things you must do, our team will let you know.

Step

Connecting Zendesk

You’ll need to give us access to your Zendesk login details to be able to carry out the export. These are required so that our service can request info from your Zendesk.

Step

Linking UserVoice

Similarly, certain credentials from your target help desk system will be required to go on with the export. Thus, our tool can link both of your accounts for the data migration process.

Step

Controlling Data Transport

You can choose which data you want to transition and adjust them to be exported to the UserVoice. You see the data migration process to be completed as you wish.

Step

Test Run

We highly recommend that you perform a test run before the actual thing. This is the reason why we propose our Free Demo Migration. Using this trial tool, you can migrate a little number of customer requests which you can then view to be sure of attaining the right outcome.

Step

Migrating to UserVoice

Finally, once you’re satisfied with the result, it's high time to get started with migrating data from Zendesk. Find an off-peak period when your support agents aren't full with work and finalize the transition process. [/spin]

Hear from our satisfied customers

Automated Data Migration

It’s as exactly as we explain it. See the entire procedure with your own eyes with our trial run.

Set up Free Demo

Ask our Specialists to Help with your Zendesk Export

We have experienced agents that can help you with the whole move process. Get immediate assistance for an efficient transfer.

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