Transferring Data from Zendesk to UserEcho

Upgrading from Zendesk to your UserEcho obviously needs some preparation before the actual process. It can appear to be simple, but data export is a complicated process that might result in the loss of information if you’re not cautious. However, if you encounter troubles moving your records from Zendesk to your UserEcho, we can help make the transfer seamless.

More details

Lack of IT or Tech Support Staff

The migration method you decide on is important as it can impact the outcome of the transfer. It’s best to exploit the safest way, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your tech support staff will be able to perform such a difficult task.

Yes, the biggest problem companies face is the lack of experience of the technical support team in regards to the import process.

Congested Vendors

When businesses out there don’t have the time to control the migration process, they may look for assistance from help desk software providers.

Nevertheless, help desk software suppliers usually don’t want to spend their own team members to help you leave their help desk to another one. This makes transitioning important data to another help desk even more complicated.

The Danger of Manual Transition

This option is the most affordable one as you can also conduct the complete transition alone and save a lot of expenses creating a file with all of your customer data.

Nevertheless, there’s a probability that the developed CSV file might have the incorrect format. Therefore, your UserEcho won’t be able to read it.

Of course, you can try restructuring the whole thing yourself but there’s an even greater chance that you can make everything unsuitable or even worse.

Why Make Things Difficult?

Exporting data from Zendesk to your UserEcho should not stump your company. We understand the needs of companies and why they demand secure and successful data transfer. And we can help you conduct an effective transition of information and move on with your work as soon as possible.

Export from Zendesk to UserEcho

Here’s How We Can Assist Your Company

We have been helping businesses export their information to other help desks for years.

So, we’re familiar with the process and the quirks one must cope with for a successful migration as nobody else.

Our tool for an automated exportation process tackles the many of problems and has the next pluses:

Time Saver

You won’t get stuck looking at your monitor and desiring the progress bar to move. Carry on with running your business like it’s a usual weekday.You don’t need to waste undetermined amount of time to regulate each action on your own.

Unlimited Testing

We realize that you need your records in safety. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can opt for trial runs to detect any issues and correct them before the migration.

Successful Data Move

With the help of our automated tool, you won’t have to wait for a script or code to be written. With the aid of our export tool, just submit a request and then receive a ready-to-go resolution for your migration.

100% Ticket Integrity

Move every customer request and more with all the information intact. Our migration tool works perfectly that ticket corrupting is nearly unreal. The automated process goes through inspecting and balancing on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you provide to us will be kept strongly confidential and far from prying eyes. Be confident, your passwords and other private information will be secure. We’ll only exploit your data during the transferring process.

Devoted Support Team

We have a support team always ready to support you with any queries you might have. We can also support your throughout the operation and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is constantly tested and updated to provide what you need. Move data smoothly without any data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk migration. Firstly, you will need to access your UserEcho and create agent profiles and custom fields there. If there are other things you need to do, our staff will let you know.

Step

Connecting Zendesk

You’ll have to to provide us with your Zendesk login details in order to be able to conduct the migration. This is obligatory so that our service can reach files from your Zendesk.

Step

Linking UserEcho

Similarly, certain credentials from your new help desk platform will be required to go on with the transition. This way, our tool can connect both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can pick out which data you want to transition and adjust them to be transferred to the UserEcho. You see the data migration process to be completed as you want it to.

Step

Test Run

We highly recommend that you execute a free trial before the real thing. This is the reason why we propose our Free Demo Migration. By using this demo tool, you can migrate a limited number of customer queries which you can then view to be sure of obtaining the right result.

Step

Migrating to UserEcho

Finally, when you’re happy with the trial run, it’s time to start moving records from Zendesk to your target system. Find an uncrowded period when your support agents aren't too busy and begin the migration process. [/spin]

Hear from our satisfied buyers

Automated Data Migration

It’s as exactly as we advertise it. See the complete process yourself with our trial run.

Set up Free Demo

Ask our Specialists to Help with your Zendesk Export

We have experienced support reps that can assist you with the whole transfer process. Get real-time advice for an effective transition.

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