Moving from Zendesk to your UseDesk obviously requires some amount of preparation before the actual procedure. It can sound simple, but data export is a complex process that might result in the loss of information if you’re not careful. However, if you encounter troubles transferring your data from Zendesk to your UseDesk, we can help make the migration seamless.
The export approach you choose is significant as it can affect the outcome of the transfer. You must exploit the safest method, or you run the risk of losing data.
In addition to that risk, you cannot make certain that your IT team can perform such a difficult task.
Yes, the most noticeable challenge businesses deal with is the lack of expertise of the IT support team when it comes to the transition process.
When companies out there don’t have the resources to monitor the transition process, they may seek out assistance from help desk software vendors.
However, help desk software suppliers mostly don’t want to spare their own team members to help you move from their platform to another one. This makes exporting essential data to another help desk even more difficult.
Another approach is a money-saver because you can also finish the whole transfer alone and save a lot of expenses creating a file with all of your customer info.
However, there’s a probability that the developed CSV file might have the wrong formatting. As a result, your UseDesk won’t be capable of reading it.
Of course, you can try restructuring all of it alone but there’s an even bigger chance that you can make all of it unusable or even worse.
Moving data from Zendesk to your UseDesk shouldn’t puzzle your company. We get the requirements of companies and why they seek out safe and successful data transfer. And we can help you organize an efficient transition of information and continue your responsibilities really soon.
Export from Zendesk to UseDeskWe have been helping companies transfer their data to other help desks for a long time already.
So, we’re acquainted with the process and the quirks one must beat for a successful migration more than anyone.
Our application for an automated migration process handles the a lot of challenges and has the next benefits:
You won’t have to stop staring at your screen and desiring the progress bar to move on. Carry on with running your business as if it’s a usual weekday.There’s no need to spend undetermined amount of time to regulate every step by yourself.
Export every ticket with all the information uncut. The migration tool works flawlessly that ticket corrupting is practically unreal. The automatic process undergoes inspecting and balancing regularly.
All data you entrust to us will be kept strictly confidential and far from curious eyes. Rest assured, your passwords and other secret information will be safe and sound. We’ll only exploit your information during the export process.
We have agents on standby to assist you with any queries you might have. We will also support your throughout the process and stay with you until everything works as planned.
Our automatic tool is consistently checked and upgraded to suit your needs. Move data seamlessly without any data missing.
That the list is generalized and may differ depending on your target platform
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Getting ready is the key to successful help desk transfer. To begin with, you will have to access your UseDesk and create agent accounts and custom fields there. If there are other things you must do, our staff will inform you.
You’ll need to grant us with your Zendesk login info in order to be able to perform the export. This is obligatory so that our tool can request files from your Zendesk.
Likewise, certain credentials from your target help desk software will be asked for to go on with the migration. This way, our tool can connect both accounts for the data migration process.
You can pick out which records you want to transition and link them to be exported to the UseDesk. You control the data migration process to be completed as you wish.
We highly advise that you perform a test run before the real process. This is the reason why we provide our customers our Free Demo Migration. Using this demo tool, you can move a little number of customer queries which you can then view to ensure of getting the right outcome.
Lastly, once you’re satisfied with the trial run, it's high time to set off with exporting records from Zendesk to your target system. Pick out an off-peak period when your support team aren't overloaded and start the exporting procedure. [/spin]
It’s as precisely as we explain it. See the entire operation with your own eyes with our trial run.
We have highly trained agents that can help you with the whole migration process. Obtain real-time guidance for an effective transition.
