Exporting Information Get from Zendesk to TOPdesk

Migrating from Zendesk to your TOPdesk certainly requires some amount of preparation before the actual procedure. It may look easy, but data transition is a complex process that might result in the loss of information if you’re not cautious. However, if you encounter issues transferring your records from Zendesk to your TOPdesk, we can help make the transition more simple.

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Lack of IT or Tech Support Team

The export approach you choose is significant as it can affect the success of the transfer. You have to use the most trustworthy method, or you are in danger of losing data.

On top of that risk, you cannot be certain that your IT staff can carry out such a difficult assignment.

Yes, the most frequent problem businesses deal with is the lack of experience of the technical support team when it comes to the import process.

Congested Vendors

When companies out there don’t have the resources to monitor the transition process, they may require support from help desk software providers.

However, vendors usually don’t want to spend their own team members to help you move from their help desk to another one. This makes transferring essential data to another help desk even more complex.

The Danger of Manual Transfer

Another technique is a money-saver because you can also finish the full export yourself and save a lot of costs creating a file with all of your records.

Nevertheless, there’s a chance that the created CSV file might have the wrong format. So, your TOPdesk will not be able to read it.

Of course, you can attempt restructuring the whole thing alone but there’s an even bigger chance that you can make everything unusable or worse.

How to Make Zendesk Export Easy

Moving data from Zendesk to your TOPdesk shouldn’t puzzle your company. We get the requirements of businesses and why they require safe and successful data migration. And we can help you conduct an effective transition of records and continue your work really soon.

Export from Zendesk to TOPdesk

Here’s The way we Can Serve You

We have been helping companies transition their data to new help desks for a long time already.

So, we’re knowledgeable about the process and the eccentricities one must beat for a successful transition more than anyone.

Our tool for an automated migration process handles the a lot of challenges and has the following advantages:

Time Saver

You won’t get stuck staring at your screen and wanting the progress bar to move on. Continue running your business as though it’s a normal workday.There’s no need to waste undetermined amount of time to manage every action alone.

Unlimited Testing

We understand that you want your data secure. The majority of help desks have backups, but we don’t want you to fall back upon that. With unlimited testing, you can ask for trial runs to detect any problems and correct them before the exportation.

Successful Data Transfer

With our automated process, you won’t need to wait for a script or code to be made. By using our migration tool, you just have to leave a request and then receive a ready-to-go resolution for your migration.

100% Ticket Integrity

Export each ticket with all the information uncut. The migration app works properly that ticket corrupting is practically impossible. The automated process goes through inspecting and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All data you entrust to us will be kept strictly confidential and away from curious eyes. Be sure, your passwords and other private information will be safe and sound. We’ll only use your data during the transferring process.

Dedicated Support Team

We have agents on standby to assist you with any issues you might have. We will also walk you through the procedure and stay with you until everything works as intended.

100% Data Integrity

Our automated tool is regularly checked and upgraded to suit your needs. Transfer data swiftly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk transfer. To begin with, you will have to access your TOPdesk and set up agent profiles and custom fields there. If there are other things you must do, our team will inform you.

Step

Connecting Zendesk

You will need to grant us with your Zendesk login info to be able to carry out the export. These are required so that our tool can access files from your Zendesk.

Step

Linking TOPdesk

In the same way, certain permits from your target help desk software will be asked for to continue the export. Thus, our tool can link both accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which records you want to migrate and set them to be exported to the TOPdesk. The data migration process is under your control until it’s completed as you wish.

Step

Trial Run

We highly advise that you perform a test run before the actual process. For this purpose, we offer our Free Demo Migration. Using this test tool, you can migrate a limited number of customer queries which you can then view to ensure of reaching the right outcome.

Step

Migrating to TOPdesk

Finally, once you’re satisfied with the result, it's high time to start out migrating data from Zendesk. Find an uncrowded time when your support team aren't too busy and finalize the exporting process. [/spin]

Hear from our satisfied customers

Automated Data Migration

It’s as specifically as we show it. See the entire operation with your own eyes with our free demonstration.

Set up Free Demo

Ask our Experts to Help along with your Zendesk Export

We have highly trained agents that can help you with the whole migration process. Obtain immediate assistance for an efficient transfer.

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