Moving Files from Zendesk to TeamDynamix

Migrating from Zendesk to your TeamDynamix obviously requires some amount of preparation before the actual process. It might appear to be simple, but data migration is a complicated process that might result in the loss of information if you’re not watchful. However, if you encounter issues migrating your data from Zendesk to your TeamDynamix, we can help make the migration seamless.

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Lack of IT or Tech Support Crew

The transition approach you pick is significant as it can impact the result of the transfer. It’s best to exploit the safest way, or you are in danger of losing data.

On top of that risk, you cannot be certain that your tech support team can perform such a complicated task.

Yes, the most frequent issue organizations face is the lack of expertise of the IT support team in regards to the export process.

Congested Vendors

When organizations out there don’t have the resources to manage the transition process, they may look out for help from help desk software vendors.

Although, help desk software suppliers mostly don’t want to share their own team members to assist you escape their platform to another one. This makes exporting important data to a new help desk even more exhausting.

The Danger of Manual Transfer

The other approach is the cheapest because you can also conduct the whole transition alone and save a lot of expenses creating a file with all of your information.

Although, there’s a chance that the created CSV file might have the unsuitable formatting. So, your TeamDynamix won’t be capable of reading it.

Of course, you can try restructuring everything yourself but there’s an even bigger chance that you can make all of it unsuitable or worse.

Why Make Things Difficult?

Importing data from Zendesk to your TeamDynamix shouldn’t confuse your company. We get the needs of companies and why they seek out risk-free and successful data export. And we can help you organize an successful transition of records and go on with your responsibilities really soon.

Export from Zendesk to TeamDynamix

Here’s How We Can Help Your Company

We have been helping organizations transfer their records to other help desks for years.

So, we’re knowledgeable about the process and the quirks one must cope with for a successful export as nobody else.

Our tool for an automated migration process takes care of the a lot of problems and has these perks:

Time Saver

You won’t get stuck staring at your computer and waiting for the progress bar to move. Go on with running your business like it’s a usual weekday.You don’t need to waste undetermined amount of time to manage each step alone.

Unlimited Testing

We recognize that you want your information harmless. Most help desks have backups, but we don’t want you to resort to that. Using our unlimited demo tryouts, you can opt for demo migration to determine any problems and address them before the transfer.

Successful Data Exchange

Using our automated process, you won’t need to wait for a script or code to be written. With the aid of our export service, just submit a request and then get a ready-to-go resolution for your transition.

100% Ticket Integrity

Migrate every ticket with all the information uncut. Our migration tool works perfectly that ticket corrupting is close to unreal. The automatic process goes through inspecting and adjusting on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All personal information you entrust to us will be kept purely confidential and far from prying eyes. Rest assured, your passwords and other secret information will be protected. We’ll only exploit your information during the transition process.

Committed Support Team

We have our dedicated team members on standby to help you with any queries you might have. We can also lead you through the operation and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is consistently examined and upgraded to provide what you need. Migrate data seamlessly without any data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk transfer. To begin with, you will need to access your TeamDynamix and create agent accounts and custom fields there. If there are other things you should do, our team members will let you know.

Step

Connecting Zendesk

You’ll need to grant us with your Zendesk login details in order to be able to conduct the transition. This is obligatory so that our service can reach files from your Zendesk.

Step

Linking TeamDynamix

In the same way, certain credentials from your future help desk software will be required to move on with the transition. This way, our tool can connect both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which data you want to move and link them to be migrated to the TeamDynamix. You can follow the data migration process to be completed as you see it.

Step

Demo Run

We highly suggest that you perform a demo migration before the real thing. That’s why we provide our customers our Free Demo Migration. Exploiting this demo tool, you can move a small number of customer queries which you can then check to assure of getting the right outcome.

Step

Migrating to TeamDynamix

Finally, once you’re content with the trial run, it’s time to start out moving records to your new platform. Pick out an uncrowded time where your support representatives aren't overloaded and finalize the migration procedure. [/spin]

Hear from our satisfied customers

Automated Data Migration

It’s as specifically as we explain it. See the whole operation yourself with our free trial.

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Ask our Professionals to Help with your Zendesk Export

We have trained agents that can help you with the whole migration process. Get real-time advice for an effective move.

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