Moving Files from Zendesk to SysAid

Upgrading from Zendesk to your SysAid obviously needs certain preparation before the actual procedure. It might sound easy, but data transfer is a complex process that might result in the loss of information if you’re not careful. However, if you encounter issues migrating your data from Zendesk to your SysAid, we can help make the transition effortless.

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Lack of IT or Tech Support Crew

The transition approach you choose is crucial as it can impact the result of the transfer. You must apply the most trustworthy method, or you run the risk of losing data.

On top of that risk, you cannot be certain that your IT crew can cope with such a difficult task.

Yes, the most noticeable challenge organizations deal with is the lack of experience of the IT support team as it pertains to the exportation process.

Congested Vendors

When organizations out there don’t have the resources to control the exportation process, they may look for help from help desk software vendors.

However, vendors usually don’t want to spare their own team members to help you move from their system to another one. This makes transferring important data to another help desk even more exhausting.

The Danger of Manual Transfer

The other approach is a money-saver while you can also finish the full transfer yourself and save a lot of costs creating a file with all of your records.

However, there’s a chance that the created CSV file might have the unsuitable formatting. So, your SysAid will not be capable of reading it.

Of course, you can try reformatting all of it on your own but there’s an even higher chance that you can make all of it corrupt or worse.

Why Make Things Difficult?

Moving data from Zendesk to your SysAid shouldn’t puzzle your company. We are familiar with the requirements of businesses and why they seek out safe and successful data transition. And we can help you complete an efficient transition of records and go on with your business really soon.

Export from Zendesk to SysAid

Here’s How We Can Serve Your Company

We have been helping organizations transfer their data to other help desks for a long time already.

So, we’re familiar with the process and the quirks one must manage for a successful export as nobody else.

Our tool for an automated migration process copes with the whole lot of challenges and has these pluses:

Time Saver

You won’t get stuck staring at your monitor and waiting for the progress bar to move. Go on with running your business as if it’s a ordinary workday.There’s no need to spend undetermined amount of time to manage every stage alone.

Unlimited Testing

We recognize that you want your data harmless. The majority of help desks have backups, but we don’t want you to fall back upon that. Using our unlimited testing, you can ask for trial runs to identify any problems and deal with them before the exportation.

Successful Data Exchange

Using our automated process, you won’t have to wait for a script or code to be written. By using our migration service, you just have to leave a request and then receive a ready-to-use resolution for your migration.

100% Ticket Integrity

Migrate every customer request and more with all the information untouched. The migration app works flawlessly that ticket corrupting is practically impossible. The automated process undergoes inspecting and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All personal information you entrust to us will be kept strictly confidential and far from curious eyes. Be sure, your passwords and other secret information will be safe and sound. We’ll only use your data during the export process.

Committed Support Team

We have our dedicated team members on standby to assist you with any problems you might have. We will also lead you through the process and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is consistently checked and scaled to suit your needs. Migrate data seamlessly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk migration. First of all, you will have to access your SysAid and set up agent accounts and custom fields there. If there are other things you must do, our crew will inform you.

Step

Connecting Zendesk

You’ll have to to give us access to your Zendesk login details to be able to perform the export. These are required so that our tool can use files from your Zendesk.

Step

Linking SysAid

Similarly, certain credentials from your target help desk system will be required to move on with the migration. Thus, our tool can link both accounts for the data migration process.

Step

Controlling Data Transport

You can decide which data you want to move and link them to be exported to the SysAid. You can follow the data migration process to be completed as you wish.

Step

Demo Run

We highly suggest that you perform a test run before the real thing. That’s why we provide our customers our Free Demo Migration. Using this test tool, you can migrate a little number of customer queries which you can then examine to ensure of attaining the right outcome.

Step

Migrating to SysAid

Finally, once you’re satisfied with the demo migration, it's high time to start out exporting data to your new help desk. Pick an off-peak time when your support team aren't full with work and finalize the migration procedure. [/spin]

Hear from our satisfied customers

Automated Data Migration

It’s as exactly as we explain it. See the entire procedure with your own eyes with our free trial.

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Ask our Professionals to Help with your Zendesk Export

We have trained agents that can assist you with the whole move process. Get immediate guidance for an efficient export.

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