Transferring Records from Zendesk to SolarWinds Web Help Desk

Migrating from Zendesk to your SolarWinds Web Help Desk certainly requires some amount of preparation before the actual procedure. It can look easy, but data migration is a complex process that might result in the loss of information if you’re not watchful. However, if you undergo troubles transferring your data from Zendesk to your SolarWinds Web Help Desk, we can help make the transfer easier.

More details

Lack of IT or Tech Support Staff

The migration method you pick is significant as it can affect the outcome of the transfer. You have to apply the most reliable method, or you run the risk of losing data.

In addition to that risk, you cannot make certain that your IT team will be able to conduct such a difficult assignment.

Yes, the biggest issue companies face is the lack of experience of the tech support team as it pertains to the transition process.

Congested Vendors

When businesses out there don’t have the time to manage the transition process, they may need assistance from help desk software providers.

Although, help desk software suppliers mostly don’t want to share their own staff to help you move from their platform to another one. This makes transitioning meaningful data to another help desk even more complicated.

The Danger of Manual Transition

This way is the cheapest because you can also finish the whole export yourself and save every penny creating a file with all of your customer info.

Although, there’s a possibility that the developed CSV file might have the wrong formatting. Therefore, your SolarWinds Web Help Desk won’t be capable of reading it.

Of course, you can attempt restructuring everything yourself but there’s an even bigger possibility that you can make the whole thing corrupt or much worse.

How to Make Zendesk Export Easy

Importing data from Zendesk to your SolarWinds Web Help Desk should not confuse your company. We get the requirements of companies and why they demand risk-free and successful data export. And we can help you make an successful migration of information and continue your responsibilities as soon as possible.

Export from Zendesk to SolarWinds Web Help Desk

Here’s The way we Can Help You

We have been helping businesses move their records to new help desks for a long time already.

So, we’re knowledgeable about the process and the eccentricities one must cope with for a successful transfer more than anyone.

Our tool for an automated exportation process takes care of the a lot of challenges and has the next perks:

Time Saver

You won’t get stuck looking at your computer and willing the progress bar to move on. Carry on with running your business as though it’s a ordinary weekday.There’s no need to spend several hours to regulate every step on your own.

Unlimited Testing

We realize that you need your information to be safe. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited demo tryouts, you can request demo migration to determine any issues and deal with them before the exportation.

Successful Data Move

With the help of our automated tool, you won’t need to wait for a script or code to be made. By using our export tool, you just have to send a request and then get a ready-to-use tool for your migration.

100% Ticket Integrity

Move each ticket with all the information uncut. The migration tool works properly that ticket corrupting is close to unreal. The automatic process undergoes testing and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All information you provide to us will be kept purely confidential and away from curious eyes. Rest assured, your passwords and other private information will be protected. We’ll only exploit your information during the transition process.

Devoted Support Team

We have a support team always ready to help you with any problems you might have. We will also support your throughout the procedure and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is continually examined and upgraded to suit your needs. Move data smoothly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk transfer. To begin with, you will have to access your SolarWinds Web Help Desk and create agent profiles and custom fields there. If there are other things you should do, our team members will inform you.

Step

Connecting Zendesk

You will need to grant us with your Zendesk login info in order to be able to carry out the transition. This is obligatory so that our tool can use info from your Zendesk.

Step

Linking SolarWinds Web Help Desk

In the same way, certain permits from your future help desk software will be asked for to go on with the export. Thus, our tool can connect both accounts for the data migration process.

Step

Controlling Data Transport

You can choose which records you want to transition and adjust them to be migrated to the SolarWinds Web Help Desk. The data migration process is under your control until it’s completed as you see it.

Step

Test Run

We highly recommend that you execute a demo migration before the actual process. This is the reason why we propose our Free Demo Migration. Exploiting this trial tool, you can move a small number of customer requests which you can then examine to ensure of obtaining the right result.

Step

Migrating to SolarWinds Web Help Desk

Finally, when you’re content with the demo migration, it's high time to start out migrating data to your new platform. Choose an off-peak period when your support team aren't overloaded and begin the transition procedure. [/spin]

Hear from our satisfied buyers

Automated Data Migration

It’s as specifically as we tell about it. See the whole operation with your own eyes with our trial run.

Set up Free Demo

Ask our Specialists to Help along with your Zendesk Export

We have experienced support reps that can help you with the whole migration process. Obtain real-time assistance for an efficient move.

Get an estimate
Book a Call
cancel
%s
— %s