Moving Files from Zendesk to SolarWinds Service Desk (Samanage)

Upgrading from Zendesk to your SolarWinds Service Desk (Samanage) obviously requires certain preparation before the actual process. It can appear to be simple, but data migration is a complicated process that might result in the loss of information if you’re not cautious. However, if you undergo issues migrating your data from Zendesk to your SolarWinds Service Desk (Samanage), we can help make the migration easier.

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Lack of IT or Tech Support Crew

The transition approach you choose is crucial as it can affect the outcome of the transfer. It’s best to exploit the most reliable way, or you are in danger of losing data.

On top of that risk, you cannot be certain that your IT crew can conduct such a complex task.

Yes, the biggest challenge organizations face is the lack of practice in terms of the tech support team in regards to the exportation process.

Congested Vendors

When organizations out there don’t have the resources to manage the exportation process, they may look for assistance from help desk software providers.

Although, help desk software suppliers usually don’t want to spend their own staff to help you move from their system to another one. This makes exporting essential data to a different help desk even more complex.

The Danger of Manual Transfer

The other approach is a money-saver while you can also conduct the complete transition alone and save every penny creating a file with all of your customer data.

Nevertheless, there’s a likelihood that the created CSV file might have the unsuitable formatting. As a result, your SolarWinds Service Desk (Samanage) won’t be able to read it.

Of course, you can try restructuring all of it on your own but there’s an even higher chance that you can make the whole thing unsuitable or even worse.

Why Make Things Difficult?

Moving data from Zendesk to your SolarWinds Service Desk (Samanage) shouldn’t puzzle your company. We are familiar with the needs of companies and why they demand risk-free and successful data export. And we can help you complete an effective migration of records and go on with your business really soon.

Export from Zendesk to SolarWinds Service Desk (Samanage)

Here’s How We Can Serve Your Company

We have been helping organizations transfer their data to other help desks for years.

So, we’re familiar with the process and the quirks one must deal with for a successful migration more than anyone.

Our tool for an automated migration process handles the whole lot of problems and has the next pros:

Time Saver

You won’t get stuck staring at your computer and desiring the progress bar to move on. Carry on with running your business like it’s a usual weekday.You don’t need to waste several hours to manage every stage by yourself.

Unlimited Testing

We recognize that you want your data in safety. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo tryouts, you can request trial runs to detect any problems and correct them before the exportation.

Successful Data Exchange

Using our automated process, you won’t need to wait for a script or code to be written. With the aid of our export tool, just send a request and then receive a ready-to-go tool for your migration.

100% Ticket Integrity

Migrate every ticket with all the information untouched. Our migration tool works perfectly that ticket corrupting is close to unreal. The automated process goes through testing and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All personal information you entrust to us will be kept strictly confidential and far from prying eyes. Be confident, your passwords and other private information will be protected. We’ll only exploit your data during the transferring process.

Committed Support Team

We have our dedicated team members on standby to assist you with any issues you might have. We can also support your throughout the operation and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is consistently checked and scaled to provide what you need. Move data smoothly without any data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk transfer. First of all, you will need to access your SolarWinds Service Desk (Samanage) and create agent profiles and custom fields there. If there are other things you should do, our team members will let you know.

Step

Connecting Zendesk

You’ll need to give us access to your Zendesk login info in order to be able to conduct the transition. This is obligatory so that our service can access info from your Zendesk.

Step

Linking SolarWinds Service Desk (Samanage)

Similarly, certain credentials from your target help desk system will be asked for to go on with the transition. This way, our tool can connect both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can pick out which records you want to transition and adjust them to be migrated to the SolarWinds Service Desk (Samanage). You can follow the data migration process to be completed as you wish.

Step

Demo Run

We highly suggest that you perform a test run before the real process. This is the reason why we propose our Free Demo Migration. Exploiting this trial tool, you can migrate a limited number of customer requests which you can then view to ensure of attaining the right outcome.

Step

Migrating to SolarWinds Service Desk (Samanage)

Finally, once you’re satisfied with the result, it’s time to set off with moving records to your new platform. Pick an uncrowded time when your support team aren't full with work and start the exporting process. [/spin]

Hear from our satisfied customers

Automated Data Migration

It’s as exactly as we explain it. See the entire procedure yourself with our trial run.

Set up Free Demo

Ask our Professionals to Help with your Zendesk Export

We have trained agents that can help you with the whole move process. Obtain real-time advice for an effective move.

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