Transferring Information Get from Zendesk to Remedy IT Service Management

Migrating from Zendesk to your Remedy IT Service Management certainly needs some amount of preparation before the actual procedure. It might appear to be easy, but data export is a complicated process that might result in the loss of information if you’re not cautious. However, if you encounter troubles moving your data from Zendesk to your Remedy IT Service Management, we can help make the transition seamless.

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Lack of IT or Tech Support Staff

The migration technique you choose is significant as it can impact the result of the transfer. It’s best to use the most trustworthy way, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your IT team can perform such a complicated task.

Yes, the most noticeable issue firms deal with is the lack of experience of the tech support team when it comes to the transition process.

Congested Vendors

When businesses out there don’t have the opportunity to control the transition process, they may need help from help desk software providers.

Nevertheless, help desk software suppliers mostly don’t want to spend their own team members to help you move from their platform to another one. This makes transferring important data to a new help desk even more puzzling.

The Danger of Manual Export

This technique is a money-saver because you can also make the complete transition yourself and save a lot of costs creating a file with all of your information.

Nevertheless, there’s a probability that the developed CSV file might have the incorrect formatting. So, your Remedy IT Service Management won’t be capable of reading it.

Of course, you can try restructuring everything on your own but there’s an even greater chance that you can make the whole thing unusable or worse.

How to Make Zendesk Export Easy

Importing data from Zendesk to your Remedy IT Service Management should never puzzle your company. We get the requirements of companies and why they demand secure and successful data transfer. And we can help you make an effective transition of information and move on with your responsibilities really soon.

Export from Zendesk to Remedy IT Service Management

Here’s The way we Can Serve Your Company

We have been helping businesses transition their data to other help desks for several years.

So, we’re knowledgeable about the process and the eccentricities one must cope with for a successful export as nobody else.

Our tool for an automated transition process copes with the a lot of issues and has these pros:

Time Saver

You won’t get stuck glaring at your monitor and waiting for the progress bar to move. Go on with running your business like it’s a normal weekday.You don’t need to waste undetermined amount of time to regulate every step alone.

Unlimited Testing

We realize that you require your data harmless. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can ask for demo migration to detect any issues and deal with them before the exportation.

Successful Data Move

With the help of our automated application, you won’t have to wait for a script or code to be written. Using our export tool, you just have to leave a request and then get a ready-to-go resolution for your migration.

100% Ticket Integrity

Move each customer request and more with all the information uncut. The migration tool works perfectly that ticket corrupting is nearly unreal. The automatic process goes through inspecting and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All information you trust to us will be kept strictly confidential and far from curious eyes. Be confident, your passwords and other private information will be secure. We’ll only exploit your information during the transferring process.

Devoted Support Team

We have a support team prepared to assist you with any issues you might have. We will also lead you through the operation and stay with you until everything works as intended.

100% Data Integrity

Our automated tool is regularly checked and upgraded to provide you with the desired results. Migrate data smoothly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk migration. To begin with, you will have to access your Remedy IT Service Management and create agent profiles and custom fields there. If there are other things you need to do, our staff will let you know.

Step

Connecting Zendesk

You will have to to grant us with your Zendesk login details in order to be able to conduct the migration. This is obligatory so that our service can reach files from your Zendesk.

Step

Linking Remedy IT Service Management

In the same way, certain permits from your target help desk software will be required to move on with the transition. Thus, our tool can connect both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which data you want to move and adjust them to be transferred to the Remedy IT Service Management. The data migration process is under your control until it’s completed as you wish.

Step

Test Run

We highly recommend that you conduct a test run before the real thing. That’s why we propose our Free Demo Migration. By using this test tool, you can move a limited number of customer queries which you can then examine to ensure of getting the right outcome.

Step

Migrating to Remedy IT Service Management

Finally, as soon as you’re satisfied with the result, it's high time to get started with moving data from Zendesk to your target system. Choose an uncrowded period when your support team aren't overloaded and finalize the migration procedure. [/spin]

Hear from our satisfied clients

Automated Data Migration

It’s as specifically as we show it. See the entire operation with your own eyes with our free trial.

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Ask our Specialists to Help along with your Zendesk Export

We have experienced support team that can assist you with the whole migration process. Get real-time advice for an efficient transition.

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