Moving from Zendesk to your ReadyDesk certainly requires certain preparation before the actual process. It can sound simple, but data migration is a complex process that might result in the loss of information if you’re not watchful. However, if you undergo issues transferring your records from Zendesk to your ReadyDesk, we can help make the migration effortless.
The migration approach you pick is crucial as it can influence the outcome of the transfer. You must take the hang of the safest method, or you run the risk of losing data.
In addition to that risk, you cannot be certain that your tech support crew can cope with such a complex task.
Yes, the most noticeable problem organizations face is the lack of experience of the technical support team as it pertains to the import process.
When businesses out there don’t have the resources to monitor the exportation process, they may seek out assistance from help desk software vendors.
Although, help desk software suppliers mostly don’t want to share their own staff to assist you escape their system to another one. This makes exporting essential data to a different help desk even more difficult.
This way is the cheapest while you can also conduct the entire transfer alone and save a lot of expenses creating a file with all of your customer info.
Although, there’s a possibility that the created CSV file might have the wrong format. So, your ReadyDesk will not be able to read it.
Of course, you can try restructuring the whole thing on your own but there’s an even bigger possibility that you can make everything corrupt or even worse.
Moving data from Zendesk to your ReadyDesk shouldn’t confuse your company. We are familiar with the needs of businesses and why they need risk-free and successful data export. And we can help you organize an successful migration of records and continue your business really soon.
Export from Zendesk to ReadyDeskWe have been helping businesses move their records to other help desks for years.
So, we’re acquainted with the process and the eccentricities one must manage for a successful migration perfectly.
Our application for an automated migration process takes care of the whole lot of problems and has the next pros:
You won’t have to stop staring at your screen and desiring the progress bar to go forth. Carry on with running your business as if it’s a regular weekday.There’s no need to spend several hours to manage each stage alone.
Move each ticket with all the information untouched. Our migration app works flawlessly that ticket corrupting is close to unreal. The automatic process undergoes testing and adjusting on a regular basis.
All information you entrust to us will be kept purely confidential and far from prying eyes. Be assured, your passwords and other secret information will be protected. We’ll only exploit your information during the transition process.
We have a support team on standby to help you with any issues you might have. We can also support your throughout the process and stay with you until everything is accomplished.
Our automatic tool is continually examined and scaled to provide what you need. Move data quickly without any data missing.
That the list is generalized and may differ depending on your target platform
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Getting ready is the key to successful help desk transfer. First of all, you will need to access your ReadyDesk and set up agent accounts and custom fields there. If there are other things you should do, our team members will inform you.
You will need to give us access to your Zendesk login credentials to be able to perform the transition. This is obligatory so that our tool can request info from your Zendesk.
Likewise, certain permits from your future help desk system will be requested to go on with the migration. This way, our tool can connect both accounts for the data migration process.
You can pick out which files you want to transition and arrange them to be migrated to the ReadyDesk. The data migration process is under your control until it’s completed as you see it.
We highly recommend that you perform a demo migration before the real operation. This is the reason why we have our Free Demo Migration. Exploiting this demo tool, you can move a small number of customer requests which you can then overview to assure of getting the right outcome.
Lastly, once you’re content with the result, it’s time to get started with exporting records to your new platform. Pick out an off-peak period where your support representatives aren't full with work and finalize the exporting process. [/spin]
It’s as precisely as we tell about it. See the whole procedure yourself with our trial run.
We have experienced agents that can help you with the whole move process. Receive immediate guidance for an effective move.
