Transferring Records from Zendesk to ReadyDesk

Moving from Zendesk to your ReadyDesk certainly requires certain preparation before the actual process. It can sound simple, but data migration is a complex process that might result in the loss of information if you’re not watchful. However, if you undergo issues transferring your records from Zendesk to your ReadyDesk, we can help make the migration effortless.

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Lack of IT or Tech Support Staff

The migration approach you pick is crucial as it can influence the outcome of the transfer. You must take the hang of the safest method, or you run the risk of losing data.

In addition to that risk, you cannot be certain that your tech support crew can cope with such a complex task.

Yes, the most noticeable problem organizations face is the lack of experience of the technical support team as it pertains to the import process.

Congested Help Desk Providers

When businesses out there don’t have the resources to monitor the exportation process, they may seek out assistance from help desk software vendors.

Although, help desk software suppliers mostly don’t want to share their own staff to assist you escape their system to another one. This makes exporting essential data to a different help desk even more difficult.

The Risk of Manual Transfer

This way is the cheapest while you can also conduct the entire transfer alone and save a lot of expenses creating a file with all of your customer info.

Although, there’s a possibility that the created CSV file might have the wrong format. So, your ReadyDesk will not be able to read it.

Of course, you can try restructuring the whole thing on your own but there’s an even bigger possibility that you can make everything corrupt or even worse.

How to Make Zendesk Export Easy

Moving data from Zendesk to your ReadyDesk shouldn’t confuse your company. We are familiar with the needs of businesses and why they need risk-free and successful data export. And we can help you organize an successful migration of records and continue your business really soon.

Export from Zendesk to ReadyDesk

Here is The way we Can Help Your Company

We have been helping businesses move their records to other help desks for years.

So, we’re acquainted with the process and the eccentricities one must manage for a successful migration perfectly.

Our application for an automated migration process takes care of the whole lot of problems and has the next pros:

Time Saver

You won’t have to stop staring at your screen and desiring the progress bar to go forth. Carry on with running your business as if it’s a regular weekday.There’s no need to spend several hours to manage each stage alone.

Unlimited Testing

We realize that you want your information in safety. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo tryouts, you can opt for demo migration to determine any issues and eliminate them before the transfer.

Successful Data Move

With the help of our automated process, you won’t need to wait for a script or code to be written. With the aid of our migration service, just submit a request and then get a ready-to-use tool for your transition.

100% Ticket Integrity

Move each ticket with all the information untouched. Our migration app works flawlessly that ticket corrupting is close to unreal. The automatic process undergoes testing and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept purely confidential and far from prying eyes. Be assured, your passwords and other secret information will be protected. We’ll only exploit your information during the transition process.

Devoted Support Team

We have a support team on standby to help you with any issues you might have. We can also support your throughout the process and stay with you until everything is accomplished.

100% Data Integrity

Our automatic tool is continually examined and scaled to provide what you need. Move data quickly without any data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk transfer. First of all, you will need to access your ReadyDesk and set up agent accounts and custom fields there. If there are other things you should do, our team members will inform you.

Step

Connecting Zendesk

You will need to give us access to your Zendesk login credentials to be able to perform the transition. This is obligatory so that our tool can request info from your Zendesk.

Step

Linking ReadyDesk

Likewise, certain permits from your future help desk system will be requested to go on with the migration. This way, our tool can connect both accounts for the data migration process.

Step

Controlling Data Transport

You can pick out which files you want to transition and arrange them to be migrated to the ReadyDesk. The data migration process is under your control until it’s completed as you see it.

Step

Test Run

We highly recommend that you perform a demo migration before the real operation. This is the reason why we have our Free Demo Migration. Exploiting this demo tool, you can move a small number of customer requests which you can then overview to assure of getting the right outcome.

Step

Migrating to ReadyDesk

Lastly, once you’re content with the result, it’s time to get started with exporting records to your new platform. Pick out an off-peak period where your support representatives aren't full with work and finalize the exporting process. [/spin]

Hear from our happy customers

Automated Data Migration

It’s as precisely as we tell about it. See the whole procedure yourself with our trial run.

Set up Free Demo

Ask our Specialists to Help along with your Zendesk Export

We have experienced agents that can help you with the whole move process. Receive immediate guidance for an effective move.

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