Exporting Records from Zendesk to ProProfs Help Desk

Switching from Zendesk to your ProProfs Help Desk certainly requires certain preparation before the actual process. It might look simple, but data migration is a difficult process that might result in the loss of information if you’re not careful. However, if you undergo problems transferring your records from Zendesk to your ProProfs Help Desk, we can help make the export effortless.

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Lack of IT or Tech Support Team

The export technique you pick is crucial as it can affect the result of the transfer. You have to exploit the most trustworthy approach, or you are in danger of losing data.

On top of that risk, you cannot make sure that your IT team will be able to cope with such a complicated assignment.

Yes, the most frequent issue firms deal with is the lack of practice in terms of the IT support team when it comes to the transition process.

Congested Help Desk Providers

When companies out there don’t have the opportunity to monitor the exportation process, they may require help from help desk software providers.

Although, help desk software suppliers usually don’t want to spare their own staff to assist you switch from their platform to another one. This makes moving important data to a new help desk even more difficult.

The Risk of Manual Export

Another way is the cheapest while you can also conduct the complete export alone and save a lot of costs creating a file with all of your data.

However, there’s a chance that the produced CSV file might have the wrong format. Therefore, your ProProfs Help Desk will not be able to read it.

Of course, you can attempt reformatting everything yourself but there’s an even higher chance that you can make all of it unusable or even worse.

How to Make Zendesk Export Easy

Transitioning data from Zendesk to your ProProfs Help Desk should never confuse your company. We are familiar with the needs of companies and why they demand risk-free and successful data export. And we can help you complete an efficient migration of data and continue your responsibilities as soon as possible.

Export from Zendesk to ProProfs Help Desk

Here is The way we Can Help You

We have been helping companies move their records to new help desks for years.

So, we’re experienced in the process and the eccentricities one must tackle for a successful transition more than anyone.

Our application for an automated transition process takes care of the whole lot of problems and has these pros:

Time Saver

You won’t have to stop glaring at your screen and wanting the progress bar to move on. Go on with running your business as though it’s a usual weekday.You don’t have to waste several hours to control every step on your own.

Unlimited Testing

We understand that you require your information secure. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo tryouts, you can ask for trial runs to identify any problems and address them before the transition.

Successful Data Transfer

With our automated application, you won’t need to wait for a script or code to be made. With the aid of our export tool, just leave a request and then receive a ready-to-go tool for your transition.

100% Ticket Integrity

Export each ticket with all the information untouched. Our migration tool works properly that ticket corrupting is close to unreal. The automated process goes through testing and adjusting regularly.

Our Company Guarantees

Privacy and Confidentiality

All data you trust to us will be kept purely confidential and away from prying eyes. Be confident, your passwords and other private information will be protected. We’ll only exploit your data during the export process.

Dedicated Support Team

We have agents prepared to help you with any problems you might have. We can also lead you through the procedure and stay with you until everything works as planned.

100% Data Integrity

Our automatic tool is continually examined and scaled to provide what you need. Migrate data smoothly without any data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk transfer. First of all, you will need to access your ProProfs Help Desk and create agent profiles and custom fields there. If there are other things you should do, our team members will contact you immediately.

Step

Connecting Zendesk

You will need to give us access to your Zendesk login info in order to be able to carry out the transition. This is obligatory so that our app can access info from your Zendesk.

Step

Linking ProProfs Help Desk

In the similar way, certain permits from your future help desk system will be asked for to move on with the export. This way, our tool can connect each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can determine which records you want to move and adjust them to be migrated to the ProProfs Help Desk. The data migration process is under your control until it’s completed as you see it.

Step

Trial Run

We highly advise that you conduct a demo migration before the actual process. That’s why we propose our Free Demo Migration. Exploiting this test tool, you can migrate a little number of customer requests which you can then check to make certain of attaining the right result.

Step

Migrating to ProProfs Help Desk

Lastly, as soon as you’re content with the demo migration, it’s time to set off with migrating records to your new platform. Pick an uncrowded time where your support reps aren't overloaded and begin the migration process. [/spin]

Hear from our happy clients

Automated Data Migration

It’s as accurately as we tell about it. See the whole procedure yourself with our free trial.

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Ask our Experts to Help along with your Zendesk Export

We have highly trained support team that can help you with the whole move process. Obtain real-time assistance for an effective move.

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