Exporting Files from Zendesk to Oracle Service Cloud (RightNow)

Migrating from Zendesk to your Oracle Service Cloud (RightNow) obviously requires some amount of preparation before the actual process. It may sound simple, but data export is a complex process that might result in the loss of information if you’re not cautious. However, if you undergo problems transferring your data from Zendesk to your Oracle Service Cloud (RightNow), we can help make the transfer more simple.

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Lack of IT or Tech Support Team

The export approach you decide on is significant as it can influence the success of the transfer. You must take the hang of the most reliable method, or you are in danger of losing data.

On top of that risk, you cannot make sure that your IT staff will be able to carry out such a complex task.

Yes, the most frequent problem companies deal with is the lack of experience of the technical support team when it comes to the export process.

Congested Vendors

When companies out there don’t have the resources to monitor the transition process, they may look out for support from help desk software vendors.

Although, help desk software suppliers mostly don’t want to spend their own staff to help you switch from their help desk to another one. This makes transitioning meaningful data to a different help desk even more exhausting.

The Danger of Manual Transfer

Another approach is the most affordable one because you can also conduct the whole transfer alone and save every penny creating a file with all of your customer info.

Nevertheless, there’s a chance that the produced CSV file might have the wrong formatting. Therefore, your Oracle Service Cloud (RightNow) will not be able to read it.

Of course, you can try restructuring the whole thing on your own but there’s an even higher chance that you can make everything unusable or much worse.

Why Make Things Difficult?

Importing data from Zendesk to your Oracle Service Cloud (RightNow) shouldn’t stump your company. We get the needs of companies and why they need risk-free and successful data transfer. And we can help you organize an effective migration of data and continue your work as soon as possible.

Export from Zendesk to Oracle Service Cloud (RightNow)

Here’s How We Can Assist Your Company

We have been helping companies transfer their information to other help desks for years.

So, we’re knowledgeable about the process and the quirks one must manage for a successful migration perfectly.

Our tool for an automated migration process manages the a lot of problems and has the following benefits:

Time Saver

You won’t get stuck staring at your screen and desiring the progress bar to go forth. Continue running your business as if it’s a regular weekday.There’s no need to waste several hours to control every action on your own.

Unlimited Testing

We understand that you want your records in safety. Most help desks have backups, but we don’t want you to resort to that. Using our unlimited demo tryouts, you can request demo migration to detect any problems and deal with them before the transition.

Successful Data Transfer

With our automated process, you won’t need to wait for a script or code to be written. With the aid of our export service, just send a request and then get a ready-to-go tool for your migration.

100% Ticket Integrity

Export every ticket with all the information uncut. Our migration tool works flawlessly that ticket corrupting is close to unreal. The automatic process goes through testing and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All data you entrust to us will be kept strongly confidential and far from prying eyes. Rest assured, your passwords and other secret information will be protected. We’ll only exploit your information during the transferring process.

Dedicated Support Team

We have agents on standby to support you with any challenges you might have. We can also walk you through the process and stay with you until everything is accomplished.

100% Data Integrity

Our automated tool is consistently tested and upgraded to provide what you need. Transfer data quickly without any data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works


Preparing Before the Process

Preparation is the key to successful help desk transfer. To begin with, you will need to access your Oracle Service Cloud (RightNow) and create agent accounts and custom fields there. If there are other things you should do, our staff will inform you.


Connecting Zendesk

You’ll need to grant us with your Zendesk login credentials in order to be able to perform the transition. This is obligatory so that our tool can access info from your Zendesk.


Linking Oracle Service Cloud (RightNow)

In the same way, certain credentials from your new help desk software will be requested to continue the migration. This way, our tool can connect both accounts for the data exportation process.


Controlling Data Transport

You can pick out which files you want to migrate and arrange them to be migrated to the Oracle Service Cloud (RightNow). You control the data migration process to be completed as you want it to.


Trial Run

We highly advise that you perform a free trial before the real operation. For this purpose, we have our Free Demo Migration. Exploiting this trial tool, you can move a limited number of customer requests which you can then examine to make certain of attaining the right result.


Migrating to Oracle Service Cloud (RightNow)

Finally, once you’re happy with the demo results, it’s time to set off with exporting records from Zendesk to your target system. Pick out an uncrowded time when your support reps aren't too busy and begin the transition process. [/spin]

Hear from our satisfied customers

Automated Data Migration

It’s as specifically as we explain it. See the complete operation yourself with our free demonstration.

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Ask our Experts to Help with your Zendesk Export

We have highly trained agents that can help you with the whole migration process. Receive real-time guidance for an effective transition.

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