Exporting Records from Zendesk to OneDesk

Migrating from Zendesk to your OneDesk certainly requires certain preparation before the actual process. It can appear to be easy, but data migration is a complex process that might result in the loss of information if you’re not cautious. However, if you experience troubles migrating your records from Zendesk to your OneDesk, we can help make the migration more simple.

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Lack of IT or Tech Support Team

The export approach you pick is crucial as it can impact the outcome of the transfer. It’s best to use the most reliable method, or you run the risk of losing data.

In addition to that risk, you cannot make certain that your tech support staff can carry out such a difficult task.

Yes, the most noticeable challenge firms face is the lack of practice in terms of the tech support team as it pertains to the export process.

Congested Vendors

When companies out there don’t have the resources to monitor the exportation process, they may need assistance from help desk software vendors.

Nevertheless, help desk software suppliers mostly don’t want to spend their own personnel to assist you leave their help desk to another one. This makes exporting important data to another help desk even more complex.

The Danger of Manual Transfer

Another way is the cheapest while you can also complete the full transition yourself and save every penny creating a file with all of your customer info.

Nevertheless, there’s a probability that the developed CSV file might have the unsuitable format. So, your OneDesk will not be able to read it.

Of course, you can try reformatting all of it alone but there’s an even greater chance that you can make the whole thing corrupt or much worse.

How to Make Zendesk Export Easy

Transitioning data from Zendesk to your OneDesk shouldn’t confuse your company. We are familiar with the needs of businesses and why they seek out secure and successful data export. And we can help you make an effective transfer of information and go on with your work really soon.

Export from Zendesk to OneDesk

Here’s The way we Can Help You

We have been helping companies move their records to new help desks for quite some time.

So, we’re knowledgeable about the process and the eccentricities one must deal with for a successful transfer as nobody else.

Our tool for an automated migration process takes care of the whole lot of tasks and has the next pros:

Time Saver

You won’t get stuck staring at your screen and willing the progress bar to move. Carry on with running your business like it’s a normal weekday.There’s no need to spend hours to regulate each action alone.

Unlimited Testing

We understand that you want your information to be safe. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can request demo migration to detect any issues and eliminate them before the migration.

Successful Data Transfer

With our automated process, you won’t need to wait for a script or code to be made. With the help of our migration service, you just have to send a request and then get a ready-to-use solution for your transition.

100% Ticket Integrity

Export each ticket with all the information untouched. Our migration app works perfectly that ticket corrupting is nearly unreal. The automatic process undergoes checking and adjusting on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All data you entrust to us will be kept purely confidential and away from prying eyes. Be sure, your passwords and other secret information will be secure. We’ll only exploit your information during the transferring process.

Dedicated Support Team

We have agents on standby to help you with any problems you might have. We can also support your throughout the operation and stay with you until everything works as intended.

100% Data Integrity

Our automated tool is continually examined and scaled to meet your needs. Move data seamlessly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works


Preparing Before the Process

Preparation is the key to successful help desk transfer. First of all, you will need to access your OneDesk and set up agent accounts and custom fields there. If there are other things you need to do, our team members will inform you.


Connecting Zendesk

You will need to give us access to your Zendesk login details to be able to conduct the migration. This is obligatory so that our tool can use data from your Zendesk.


Linking OneDesk

In the same way, certain permits from your future help desk system will be required to go on with the transition. Thus, our tool can connect both accounts for the data migration process.


Controlling Data Transport

You can choose which data you want to transition and link them to be transferred to the OneDesk. The data migration process is under your control until it’s completed as you see it.


Trial Run

We highly advise that you perform a demo migration before the actual thing. This is the reason why we provide our customers our Free Demo Migration. By using this trial tool, you can move a limited number of tickets which you can then overview to be sure of acquiring the right outcome.


Migrating to OneDesk

Finally, once you’re content with the demo migration, it’s time to set off with moving data to your new platform. Choose an off-peak period where your support agents aren't too busy and finalize the migration process. [/spin]

Hear from our satisfied customers

Automated Data Migration

It’s as specifically as we tell about it. See the whole procedure yourself with our trial run.

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Ask our Experts to Help along with your Zendesk Export

We have highly trained agents that can help you with the whole move process. Get immediate advice for an efficient move.

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