Moving Records from Zendesk to NetSuite

Moving from Zendesk to your NetSuite certainly needs certain preparation before the actual procedure. It can look simple, but data transfer is a difficult process that might result in the loss of information if you’re not watchful. However, if you experience issues moving your records from Zendesk to your NetSuite, we can help make the transfer seamless.

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Lack of IT or Tech Support Crew

The transition technique you pick is crucial as it can influence the outcome of the transfer. You have to take the hang of the safest approach, or you run the risk of losing data.

On top of that risk, you cannot be certain that your IT team will be able to perform such a complex task.

Yes, the most frequent issue businesses face is the lack of expertise of the IT support team in regards to the transferring process.

Congested Help Desk Providers

When organizations out there don’t have the opportunity to handle the exportation process, they may look out for assistance from help desk software vendors.

Nevertheless, vendors mostly don’t want to share their own personnel to help you switch from their platform to another one. This makes transitioning meaningful data to a different help desk even more complicated.

The Risk of Manual Export

The other way is the cheapest while you can also make the complete export alone and save a lot of expenses creating a file with all of your customer records.

Although, there’s a likelihood that the created CSV file might have the incorrect format. Therefore, your NetSuite won’t be capable of reading it.

Of course, you can try restructuring everything alone but there’s an even greater chance that you can make all of it unsuitable or much worse.

How to Make Zendesk Export Easy

Importing data from Zendesk to your NetSuite should never confuse your company. We are familiar with the requirements of companies and why they need secure and successful data transition. And we can help you make an successful transfer of records and move on with your responsibilities as soon as possible.

Export from Zendesk to NetSuite

Here is The way we Can Help Your Company

We have been helping organizations move their records to other help desks for several years.

So, we’re acquainted with the process and the eccentricities one must manage for a successful migration perfectly.

Our application for an automated transition process deals with the whole lot of issues and has the next perks:

Time Saver

You won’t have to stop glaring at your device and desiring the progress bar to go forth. Carry on with running your business as though it’s a regular workday.You don’t have to spend hours to manage every step on your own.

Unlimited Testing

We recognize that you require your information in safety. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo trials, you can opt for demo migration to determine any problems and deal with them before the transition.

Successful Data Exchange

Using our automated application, you won’t have to wait for a script or code to be written. Using our export service, just submit a request and then get a ready-to-use solution for your migration.

100% Ticket Integrity

Migrate each customer request and more with all the information untouched. The migration tool works properly that ticket corrupting is nearly impossible. The automatic process undergoes checking and balancing regularly.

Our Company Guarantees

Privacy and Confidentiality

All personal information you trust to us will be kept purely confidential and far from curious eyes. Be confident, your passwords and other secret information will be secure. We’ll only use your information during the transition process.

Committed Support Team

We have our dedicated team members prepared to help you with any problems you might have. We will also support your throughout the procedure and stay with you until everything is accomplished.

100% Data Integrity

Our automatic tool is continually examined and scaled to provide you with the desired results. Move data quickly without any information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk migration. First of all, you will have to access your NetSuite and create agent accounts and custom fields there. If there are other things you need to do, our crew will contact you immediately.

Step

Connecting Zendesk

You will have to to give us access to your Zendesk login credentials in order to be able to carry out the migration. These are necessary so that our app can use data from your Zendesk.

Step

Linking NetSuite

Likewise, certain permits from your future help desk system will be requested to go on with the export. This way, our tool can link each of the platforms for the data migration process.

Step

Controlling Data Transport

You can pick out which files you want to transition and arrange them to be transferred to the NetSuite. The data migration process is under your control until it’s completed as you see it.

Step

Demo Run

We highly suggest that you conduct a demo migration before the real operation. This is the reason why we have our Free Demo Migration. By using this demo tool, you can move a small number of tickets which you can then examine to make certain of attaining the right result.

Step

Migrating to NetSuite

Lastly, as soon as you’re content with the demo migration, it's high time to start migrating records to your new help desk. Choose an off-peak time when your support reps aren't overloaded and begin the transition procedure. [/spin]

Hear from our happy clients

Automated Data Migration

It’s as precisely as we tell about it. See the whole procedure with your own eyes with our trial run.

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Ask our Professionals to Help along with your Zendesk Export

We have trained support team that can assist you with the whole move process. Receive real-time assistance for an effective export.

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