Transferring Records from Zendesk to Manage Engine

Moving from Zendesk to your Manage Engine certainly needs some amount of preparation before the actual process. It may appear to be simple, but data transition is a complex process that might result in the loss of information if you’re not cautious. However, if you experience issues moving your records from Zendesk to your Manage Engine, we can help make the migration seamless.

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Lack of IT or Tech Support Staff

The migration approach you choose is significant as it can impact the success of the transfer. It’s best to exploit the safest method, or you are in danger of losing data.

On top of that risk, you cannot be certain that your tech support team can perform such a complex assignment.

Yes, the most noticeable problem businesses face is the lack of expertise of the technical support team in regards to the import process.

Congested Help Desk Providers

When businesses out there don’t have the resources to control the transition process, they may require support from help desk software providers.

Although, vendors usually don’t want to spend their own personnel to assist you escape their platform to another one. This makes exporting meaningful data to a different help desk even more difficult.

The Risk of Manual Transfer

This way is a money-saver because you can also complete the complete transition alone and save a lot of expenses creating a file with all of your records.

Nevertheless, there’s a chance that the created CSV file might have the incorrect format. Therefore, your Manage Engine won’t be capable of reading it.

Of course, you can attempt reformatting the whole thing alone but there’s an even bigger chance that you can make everything unsuitable or much worse.

How to Make Zendesk Export Easy

Moving data from Zendesk to your Manage Engine shouldn’t puzzle your company. We get the needs of companies and why they demand risk-free and successful data migration. And we can help you conduct an effective transfer of records and move on with your responsibilities really soon.

Export from Zendesk to Manage Engine

Here is The way we Can Serve You

We have been helping businesses move their data to new help desks for quite some time.

So, we’re acquainted with the process and the eccentricities one must manage for a successful transition as nobody else.

Our application for an automated migration process copes with the a lot of tasks and has the following perks:

Time Saver

You won’t have to stop staring at your monitor and wanting the progress bar to move. Continue running your business like it’s a usual workday.There’s no need to waste hours to manage each step on your own.

Unlimited Testing

We realize that you want your data secure. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo tryouts, you can opt for trial runs to detect any problems and address them before the transfer.

Successful Data Move

With the help of our automated process, you won’t have to wait for a script or code to be made. With the help of our export tool, just submit a request and then receive a ready-to-go solution for your transition.

100% Ticket Integrity

Move each customer request and more with all the information uncut. Our migration tool works perfectly that ticket corrupting is close to impossible. The automated process goes through checking and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept strictly confidential and away from prying eyes. Be confident, your passwords and other private information will be protected. We’ll only use your data during the transferring process.

Devoted Support Team

We have a support team on standby to assist you with any queries you might have. We can also walk you through the operation and stay with you until everything works as planned.

100% Data Integrity

Our automatic tool is continually checked and upgraded to meet your needs. Transfer data smoothly without any information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk migration. To begin with, you will need to access your Manage Engine and create agent profiles and custom fields there. If there are other things you should do, our team will inform you.

Step

Connecting Zendesk

You will have to to grant us with your Zendesk login details in order to be able to conduct the transition. These are necessary so that our tool can access data from your Zendesk.

Step

Linking Manage Engine

Likewise, certain permits from your target help desk software will be required to continue the transition. This way, our tool can link both accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which data you want to migrate and adjust them to be migrated to the Manage Engine. The data migration process is under your control until it’s completed as you wish.

Step

Test Run

We highly recommend that you perform a test run before the actual thing. For this purpose, we propose our Free Demo Migration. Exploiting this demo tool, you can migrate a limited number of tickets which you can then check to assure of reaching the right outcome.

Step

Migrating to Manage Engine

Lastly, once you’re satisfied with the trial run, it’s time to begin moving records from Zendesk. Find an uncrowded time where your support representatives aren't overloaded and begin the transition procedure. [/spin]

Hear from our happy customers

Automated Data Migration

It’s as precisely as we tell about it. See the entire operation yourself with our free demonstration.

Set up Free Demo

Ask our Specialists to Help along with your Zendesk Export

We have experienced agents that can assist you with the whole migration process. Get real-time advice for an effective transfer.

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