Transferring Files from Zendesk to Magento HelpDesk Ultimate

Upgrading from Zendesk to your Magento HelpDesk Ultimate obviously requires certain preparation before the actual procedure. It may look easy, but data transfer is a difficult process that might result in the loss of information if you’re not careful. However, if you encounter problems moving your data from Zendesk to your Magento HelpDesk Ultimate, we can help make the transfer more simple.

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Lack of IT or Tech Support Staff

The migration technique you decide on is crucial as it can influence the success of the transfer. You have to apply the safest approach, or you run the risk of losing data.

In addition to that risk, you cannot make sure that your tech support crew will be able to carry out such a complex task.

Yes, the most frequent challenge firms deal with is the lack of practice in terms of the technical support team when it comes to the import process.

Congested Vendors

When businesses out there don’t have the opportunity to monitor the exportation process, they may look out for support from help desk software providers.

However, vendors mostly don’t want to spare their own team members to assist you escape their system to another one. This makes transitioning essential data to a different help desk even more difficult.

The Danger of Manual Export

This approach is the most affordable one while you can also make the full export yourself and save a lot of expenses creating a file with all of your customer records.

However, there’s a possibility that the produced CSV file might have the incorrect formatting. Therefore, your Magento HelpDesk Ultimate will not be able to read it.

Of course, you can try restructuring all of it on your own but there’s an even higher possibility that you can make everything unusable or much worse.

Why Make Things Difficult?

Transferring data from Zendesk to your Magento HelpDesk Ultimate should never stump your company. We are familiar with the requirements of businesses and why they require safe and successful data transition. And we can help you organize an efficient transition of data and move on with your business as soon as possible.

Export from Zendesk to Magento HelpDesk Ultimate

Here’s How We Can Assist You

We have been helping businesses transfer their information to new help desks for several years.

So, we’re familiar with the process and the quirks one must beat for a successful transfer perfectly.

Our tool for an automated transition process manages the whole lot of issues and has the following benefits:

Time Saver

You won’t get stuck glaring at your screen and willing the progress bar to go forth. Continue running your business as though it’s a ordinary workday.You don’t have to spend undetermined amount of time to control each stage on your own.

Unlimited Testing

We realize that you require your records to be safe. The majority of help desks have backups, but we don’t want you to fall back upon that. With unlimited testing, you can opt for demo migration to identify any issues and eliminate them before the transfer.

Successful Data Move

With the help of our automated application, you won’t need to wait for a script or code to be made. Using our migration tool, you just have to submit a request and then get a ready-to-use resolution for your transition.

100% Ticket Integrity

Move every ticket with all the information untouched. The migration app works properly that ticket corrupting is practically impossible. The automatic process undergoes inspecting and adjusting on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you trust to us will be kept strongly confidential and away from curious eyes. Be sure, your passwords and other private information will be safe and sound. We’ll only use your information during the export process.

Devoted Support Team

We have a support team prepared to support you with any issues you might have. We will also walk you through the procedure and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is consistently tested and scaled to provide you with the desired results. Transfer data swiftly with no information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk transfer. First of all, you will have to access your Magento HelpDesk Ultimate and set up agent profiles and custom fields there. If there are other things you must do, our crew will contact you immediately.

Step

Connecting Zendesk

You’ll need to give us access to your Zendesk login credentials to be able to carry out the export. These are required so that our app can request files from your Zendesk.

Step

Linking Magento HelpDesk Ultimate

Similarly, certain credentials from your new help desk system will be requested to continue the export. Thus, our tool can link each of the platforms for the data migration process.

Step

Controlling Data Transport

You can choose which files you want to migrate and set them to be exported to the Magento HelpDesk Ultimate. You see the data migration process to be completed as you want it to.

Step

Test Run

We highly recommend that you conduct a free trial before the actual operation. For this purpose, we offer our Free Demo Migration. Using this demo tool, you can move a little number of customer queries which you can then overview to assure of attaining the right result.

Step

Migrating to Magento HelpDesk Ultimate

Finally, as soon as you’re happy with the result, it's high time to get started with migrating data to your new help desk. Pick out an off-peak period where your support representatives aren't full with work and begin the exporting process. [/spin]

Hear from our satisfied clients

Automated Data Migration

It’s as exactly as we explain it. See the complete procedure with your own eyes with our free demonstration.

Set up Free Demo

Ask our Specialists to Help with your Zendesk Export

We have experienced support team that can help you with the whole move process. Receive immediate assistance for an efficient export.

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