Exporting Data from Zendesk to LiveHelpNow

Switching from Zendesk to your LiveHelpNow obviously requires some preparation before the actual procedure. It might sound simple, but data migration is a complex process that might result in the loss of information if you’re not careful. However, if you experience issues transferring your records from Zendesk to your LiveHelpNow, we can help make the transfer effortless.

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Lack of IT or Tech Support Team

The export technique you pick is important as it can affect the result of the transfer. You must take the hang of the safest method, or you are in danger of losing data.

In addition to that risk, you cannot be certain that your tech support team will be able to cope with such a difficult task.

Yes, the most frequent challenge firms face is the lack of experience of the technical support team in regards to the import process.

Congested Help Desk Providers

When companies out there don’t have the opportunity to manage the migration process, they may seek out help from help desk software vendors.

Nevertheless, help desk software suppliers mostly don’t want to spare their own personnel to assist you leave their platform to another one. This makes transitioning essential data to another help desk even more exhausting.

The Risk of Manual Export

Another option is the cheapest as you can also make the whole transfer alone and save a lot of expenses creating a file with all of your customer info.

However, there’s a possibility that the created CSV file might have the wrong format. As a result, your LiveHelpNow will not be capable of reading it.

Of course, you can try restructuring all of it alone but there’s an even bigger possibility that you can make everything unsuitable or worse.

Why Make Zendesk Export Difficult?

Importing data from Zendesk to your LiveHelpNow should never confuse your company. We understand the requirements of companies and why they seek out secure and successful data export. And we can help you make an efficient transfer of records and continue your responsibilities as soon as possible.

Export from Zendesk to LiveHelpNow

Here is How We Can Help You

We have been helping companies export their records to new help desks for several years.

So, we’re experienced in the process and the quirks one must manage for a successful transfer more than anyone.

Our application for an automated transition process takes care of the many of issues and has these perks:

Time Saver

You won’t have to stop glaring at your computer and willing the progress bar to move on. Go on with running your business as if it’s a regular weekday.There’s no need to waste hours to manage each step by yourself.

Unlimited Testing

We understand that you require your information to be safe. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo trials, you can opt for demo migration to identify any issues and address them before the migration.

Successful Data Transfer

With our automated application, you won’t need to wait for a script or code to be made. Using our export service, just submit a request and then get a ready-to-go solution for your transition.

100% Ticket Integrity

Export every ticket with all the information intact. The migration tool works flawlessly that ticket corrupting is nearly unreal. The automatic process goes through checking and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All data you trust to us will be kept purely confidential and away from curious eyes. Rest assured, your passwords and other secret information will be secure. We’ll only exploit your information during the export process.

Dedicated Support Team

We have agents prepared to help you with any issues you might have. We will also lead you through the process and stay with you until everything is accomplished.

100% Data Integrity

Our automatic tool is constantly examined and updated to provide you with the desired results. Migrate data seamlessly without any data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk transfer. Firstly, you will have to access your LiveHelpNow and create agent accounts and custom fields there. If there are other things you need to do, our team members will inform you.

Step

Connecting Zendesk

You’ll need to provide us with your Zendesk login info in order to be able to perform the migration. This is obligatory so that our tool can access data from your Zendesk.

Step

Linking LiveHelpNow

In the similar way, certain credentials from your future help desk platform will be asked for to move on with the migration. This way, our tool can connect both accounts for the data exportation process.

Step

Controlling Data Transport

You can choose which records you want to move and link them to be transferred to the LiveHelpNow. You control the data migration process to be completed as you see it.

Step

Trial Run

We highly advise that you conduct a demo migration before the actual process. That’s why we provide our customers our Free Demo Migration. By using this demo tool, you can move a little number of tickets which you can then check to be sure of attaining the right result.

Step

Migrating to LiveHelpNow

Lastly, as soon as you’re content with the result, it's high time to start exporting records to your new platform. Choose an uncrowded period where your support agents aren't overloaded and start the exporting procedure. [/spin]

Hear from our happy clients

Automated Data Migration

It’s as accurately as we advertise it. See the whole process with your own eyes with our free trial.

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Ask our Experts to Help with your Zendesk Export

We have highly trained support team that can help you with the whole transfer process. Obtain real-time guidance for an effective move.

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