Transferring Files from Zendesk to Jira Service Desk

Upgrading from Zendesk to your Jira Service Desk obviously needs some amount of preparation before the actual process. It can appear to be easy, but data export is a complicated process that might result in the loss of information if you’re not watchful. However, if you experience troubles migrating your data from Zendesk to your Jira Service Desk, we can help make the migration more simple.

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Lack of IT or Tech Support Staff

The migration method you choose is significant as it can affect the outcome of the transfer. It’s best to apply the most reliable way, or you run the risk of losing data.

On top of that risk, you cannot make certain that your tech support team can carry out such a complicated assignment.

Yes, the most noticeable problem firms face is the lack of expertise of the tech support team as it pertains to the import process.

Congested Vendors

When businesses out there don’t have the time to control the transition process, they may need assistance from help desk software providers.

Nevertheless, help desk software suppliers mostly don’t want to share their own personnel to help you leave their platform to another one. This makes exporting important data to a new help desk even more puzzling.

The Danger of Manual Transition

This approach is a money-saver because you can also conduct the whole transition yourself and save every penny creating a file with all of your information.

Although, there’s a likelihood that the developed CSV file might have the unsuitable formatting. As a result, your Jira Service Desk will not be able to read it.

Of course, you can attempt reformatting the whole thing alone but there’s an even greater possibility that you can make the whole thing corrupt or worse.

Why Make Things Difficult?

Transitioning data from Zendesk to your Jira Service Desk should not puzzle your company. We get the needs of companies and why they require secure and successful data transfer. And we can help you organize an successful transfer of information and go on with your responsibilities really soon.

Export from Zendesk to Jira Service Desk

Here’s How We Can Serve You

We have been helping businesses transfer their data to new help desks for years.

So, we’re familiar with the process and the quirks one must manage for a successful transition more than anyone.

Our tool for an automated exportation process copes with the a lot of problems and has the next pros:

Time Saver

You won’t get stuck looking at your monitor and wanting the progress bar to move on. Carry on with running your business like it’s a ordinary weekday.You don’t need to spend hours to regulate each step by yourself.

Unlimited Testing

We realize that you need your data secure. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can request demo migration to determine any problems and deal with them before the migration.

Successful Data Move

With the help of our automated tool, you won’t have to wait for a script or code to be made. With the aid of our export tool, you just have to send a request and then get a ready-to-use solution for your migration.

100% Ticket Integrity

Move every customer request and more with all the information uncut. Our migration tool works perfectly that ticket corrupting is nearly unreal. The automatic process undergoes checking and balancing on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you provide to us will be kept strictly confidential and away from prying eyes. Rest assured, your passwords and other private information will be secure. We’ll only exploit your information during the transition process.

Devoted Support Team

We have a support team always ready to assist you with any issues you might have. We can also support your throughout the operation and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is consistently checked and upgraded to provide what you need. Move data swiftly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works


Preparing Before the Process

Preparation is the essential step of successful help desk migration. To begin with, you will need to access your Jira Service Desk and create agent profiles and custom fields there. If there are other things you need to do, our staff will let you know.


Connecting Zendesk

You’ll have to to grant us with your Zendesk login info in order to be able to conduct the migration. This is obligatory so that our service can request data from your Zendesk.


Linking Jira Service Desk

Similarly, certain credentials from your target help desk software will be asked for to go on with the transition. Thus, our tool can connect both of your accounts for the data migration process.


Controlling Data Transport

You can determine which records you want to transition and set them to be transferred to the Jira Service Desk. You see the data migration process to be completed as you wish.


Test Run

We highly recommend that you execute a test run before the actual process. This is the reason why we offer our Free Demo Migration. By using this trial tool, you can move a small number of tickets which you can then examine to be sure of attaining the right outcome.


Migrating to Jira Service Desk

Finally, when you’re satisfied with the result, it’s time to get started with moving data from Zendesk to your target system. Pick out an off-peak time when your support agents aren't overloaded and start the migration process. [/spin]

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Automated Data Migration

It’s as exactly as we explain it. See the entire operation yourself with our trial run.

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Ask our Specialists to Help with your Zendesk Export

We have experienced support reps that can assist you with the whole migration process. Obtain real-time advice for an efficient transition.

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