Transferring Files from Zendesk to Issuetrak

Moving from Zendesk to your Issuetrak obviously requires certain preparation before the actual process. It might sound simple, but data export is a difficult process that might result in the loss of information if you’re not careful. However, if you undergo problems migrating your records from Zendesk to your Issuetrak, we can help make the transfer effortless.

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Lack of IT or Tech Support Staff

The migration method you choose is crucial as it can impact the result of the transfer. You must exploit the safest approach, or you run the risk of losing data.

On top of that risk, you cannot make sure that your tech support crew will be able to cope with such a complicated task.

Yes, the most noticeable problem companies face is the lack of experience of the technical support team in regards to the transferring process.

Congested Help Desk Providers

When businesses out there don’t have the time to monitor the exportation process, they may look for help from help desk software vendors.

Although, help desk software suppliers mostly don’t want to spare their own staff to assist you escape their system to another one. This makes transitioning important data to a new help desk even more complex.

The Risk of Manual Transition

This approach is a money-saver while you can also complete the full transfer alone and save a lot of expenses creating a file with all of your customer records.

However, there’s a likelihood that the produced CSV file might have the unsuitable format. As a result, your Issuetrak will not be able to read it.

Of course, you can try reformatting the whole thing alone but there’s an even bigger possibility that you can make everything unsuitable or much worse.

Why Make Zendesk Export Difficult?

Exporting data from Zendesk to your Issuetrak should not puzzle your company. We are familiar with the needs of businesses and why they seek out risk-free and successful data transfer. And we can help you organize an efficient migration of data and go on with your business as soon as possible.

Export from Zendesk to Issuetrak

Here is How We Can Serve Your Company

We have been helping businesses transfer their data to other help desks for quite some time.

So, we’re acquainted with the process and the quirks one must manage for a successful migration as nobody else.

Our application for an automated exportation process handles the whole lot of tasks and has these pros:

Time Saver

You won’t have to stop looking at your screen and desiring the progress bar to move. Go on with running your business as if it’s a usual weekday.You don’t have to spend several hours to control each stage by yourself.

Unlimited Testing

We realize that you need your data in safety. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo tryouts, you can opt for demo migration to identify any problems and eliminate them before the transfer.

Successful Data Move

With the help of our automated tool, you won’t need to wait for a script or code to be written. With the help of our migration service, just submit a request and then get a ready-to-use tool for your transition.

100% Ticket Integrity

Move every ticket with all the information untouched. Our migration app works flawlessly that ticket corrupting is close to unreal. The automatic process undergoes testing and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you provide to us will be kept strictly confidential and far from prying eyes. Be sure, your passwords and other secret information will be protected. We’ll only exploit your information during the export process.

Devoted Support Team

We have a support team always ready to assist you with any problems you might have. We can also lead you through the process and stay with you until everything works as planned.

100% Data Integrity

Our automatic tool is consistently checked and scaled to meet your needs. Migrate data seamlessly without any data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk transfer. First of all, you will need to access your Issuetrak and set up agent accounts and custom fields there. If there are other things you should do, our staff will contact you immediately.

Step

Connecting Zendesk

You’ll need to give us access to your Zendesk login details to be able to perform the transition. This is obligatory so that our app can use info from your Zendesk.

Step

Linking Issuetrak

Likewise, certain credentials from your target help desk system will be required to move on with the migration. This way, our tool can connect each of the platforms for the data migration process.

Step

Controlling Data Transport

You can pick out which data you want to move and link them to be migrated to the Issuetrak. You see the data migration process to be completed as you wish.

Step

Test Run

We highly recommend that you execute a test run before the real thing. That’s why we provide our customers our Free Demo Migration. Exploiting this demo tool, you can move a little number of customer requests which you can then overview to assure of obtaining the right result.

Step

Migrating to Issuetrak

Lastly, when you’re satisfied with the demo migration, it’s time to start out exporting records from Zendesk to your target system. Pick out an off-peak time where your support representatives aren't full with work and start the migration process. [/spin]

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Automated Data Migration

It’s as precisely as we explain it. See the entire procedure yourself with our free trial.

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Ask our Specialists to Help with your Zendesk Export

We have experienced support reps that can help you with the whole move process. Get immediate guidance for an effective transition.

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