Transferring Data from Zendesk to Hornbill Service Manager

Moving from Zendesk to your Hornbill Service Manager obviously requires some amount of preparation before the actual process. It might look simple, but data transfer is a complex process that might result in the loss of information if you’re not careful. However, if you undergo issues transferring your data from Zendesk to your Hornbill Service Manager, we can help make the migration seamless.

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Lack of IT or Tech Support Staff

The migration approach you decide on is significant as it can affect the result of the transfer. You have to exploit the safest method, or you are in danger of losing data.

In addition to that risk, you cannot be certain that your tech support staff can perform such a complicated task.

Yes, the most noticeable issue businesses deal with is the lack of experience of the technical support team as it pertains to the export process.

Congested Help Desk Providers

When businesses out there don’t have the resources to monitor the transition process, they may need help from help desk software vendors.

However, vendors usually don’t want to spare their own staff to assist you leave their help desk to another one. This makes exporting meaningful data to a new help desk even more complicated.

The Risk of Manual Transfer

This option is the most affordable one because you can also conduct the full export alone and save a lot of expenses creating a file with all of your records.

However, there’s a possibility that the created CSV file might have the wrong formatting. As a result, your Hornbill Service Manager won’t be able to read it.

Of course, you can try restructuring everything alone but there’s an even bigger possibility that you can make everything corrupt or worse.

Why Make Zendesk Export Difficult?

Transferring data from Zendesk to your Hornbill Service Manager shouldn’t stump your company. We get the needs of businesses and why they need safe and successful data transition. And we can help you complete an efficient migration of records and continue your work really soon.

Export from Zendesk to Hornbill Service Manager

Here is How We Can Assist Your Company

We have been helping businesses export their information to other help desks for years.

So, we’re acquainted with the process and the quirks one must beat for a successful export more than anyone.

Our application for an automated migration process manages the a lot of problems and has these perks:

Time Saver

You won’t have to stop staring at your screen and waiting for the progress bar to move on. Go on with running your business as though it’s a usual workday.There’s no need to waste several hours to manage each action by yourself.

Unlimited Testing

We realize that you want your records harmless. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited testing, you can opt for trial runs to identify any issues and address them before the migration.

Successful Data Move

With the help of our automated process, you won’t need to wait for a script or code to be written. With the aid of our migration service, just submit a request and then receive a ready-to-go tool for your transition.

100% Ticket Integrity

Move every ticket with all the information uncut. Our migration app works properly that ticket corrupting is practically impossible. The automated process goes through testing and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept strongly confidential and far from prying eyes. Be sure, your passwords and other secret information will be safe and sound. We’ll only use your data during the export process.

Devoted Support Team

We have a support team on standby to support you with any challenges you might have. We can also lead you through the procedure and stay with you until everything works as planned.

100% Data Integrity

Our automatic tool is constantly tested and upgraded to provide what you need. Migrate data quickly without any information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk transfer. To begin with, you will need to access your Hornbill Service Manager and set up agent accounts and custom fields there. If there are other things you must do, our crew will inform you.

Step

Connecting Zendesk

You’ll need to grant us with your Zendesk login info to be able to carry out the export. These are necessary so that our tool can reach info from your Zendesk.

Step

Linking Hornbill Service Manager

Likewise, certain credentials from your new help desk software will be asked for to move on with the export. This way, our tool can link both accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which records you want to move and arrange them to be exported to the Hornbill Service Manager. You see the data migration process to be completed as you want it to.

Step

Test Run

We highly recommend that you perform a free trial before the real process. That’s why we have our Free Demo Migration. Using this demo tool, you can migrate a little number of customer requests which you can then check to be sure of acquiring the right outcome.

Step

Migrating to Hornbill Service Manager

Lastly, once you’re happy with the demo results, it’s time to start out migrating records to your new help desk. Pick an uncrowded period where your support agents aren't too busy and start the transition process. [/spin]

Hear from our happy customers

Automated Data Migration

It’s as precisely as we advertise it. See the complete operation yourself with our free trial.

Set up Free Demo

Ask our Specialists to Help with your Zendesk Export

We have experienced agents that can help you with the whole migration process. Obtain immediate assistance for an effective export.

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