Transferring Data from Zendesk to GoToAssist

Migrating from Zendesk to your GoToAssist obviously needs some preparation before the actual procedure. It may look easy, but data export is a complicated process that might result in the loss of information if you’re not watchful. However, if you undergo problems moving your records from Zendesk to your GoToAssist, we can help make the migration easier.

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Lack of IT or Tech Support Staff

The migration technique you choose is important as it can influence the success of the transfer. You have to apply the safest way, or you are in danger of losing data.

In addition to that risk, you cannot make sure that your IT staff can conduct such a complex assignment.

Yes, the most frequent issue firms deal with is the lack of practice in terms of the tech support team as it pertains to the import process.

Congested Vendors

When businesses out there don’t have the opportunity to handle the migration process, they may need support from help desk software vendors.

However, help desk software suppliers usually don’t want to share their own staff to assist you switch from their help desk to another one. This makes exporting important data to a different help desk even more complicated.

The Danger of Manual Export

This option is a money-saver as you can also finish the whole export yourself and save a lot of expenses creating a file with all of your customer data.

Although, there’s a probability that the produced CSV file might have the incorrect format. Therefore, your GoToAssist won’t be capable of reading it.

Of course, you can attempt restructuring everything yourself but there’s an even bigger possibility that you can make the whole thing corrupt or worse.

Why Make Things Difficult?

Exporting data from Zendesk to your GoToAssist should never puzzle your company. We understand the requirements of companies and why they seek out safe and successful data transfer. And we can help you complete an successful migration of data and move on with your work really soon.

Export from Zendesk to GoToAssist

Here’s How We Can Serve You

We have been helping businesses export their data to new help desks for a long time already.

So, we’re knowledgeable about the process and the quirks one must deal with for a successful transfer perfectly.

Our tool for an automated transition process copes with the many of challenges and has the following benefits:

Time Saver

You won’t get stuck glaring at your device and willing the progress bar to go forth. Continue running your business as though it’s a ordinary weekday.You don’t need to waste several hours to control every action on your own.

Unlimited Testing

We realize that you require your data to be safe. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited testing, you can opt for trial runs to determine any issues and eliminate them before the transition.

Successful Data Move

With the help of our automated application, you won’t have to wait for a script or code to be made. By using our export service, you just have to submit a request and then receive a ready-to-go tool for your transition.

100% Ticket Integrity

Move every customer request and more with all the information intact. The migration tool works properly that ticket corrupting is practically unreal. The automated process goes through testing and adjusting regularly.

Our Service Guarantees

Privacy and Confidentiality

All information you trust to us will be kept strictly confidential and away from curious eyes. Rest assured, your passwords and other secret information will be safe and sound. We’ll only exploit your data during the transition process.

Devoted Support Team

We have a support team prepared to assist you with any issues you might have. We will also walk you through the procedure and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is constantly checked and updated to suit your needs. Transfer data seamlessly with no data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works


Preparing Before the Process

Preparation is the basic stage of successful help desk migration. Firstly, you will have to access your GoToAssist and create agent accounts and custom fields there. If there are other things you must do, our staff will let you know.


Connecting Zendesk

You’ll have to to provide us with your Zendesk login credentials in order to be able to carry out the export. This is obligatory so that our service can access info from your Zendesk.


Linking GoToAssist

In the same way, certain credentials from your target help desk platform will be requested to continue the export. Thus, our tool can connect both of your accounts for the data exportation process.


Controlling Data Transport

You can choose which files you want to migrate and link them to be exported to the GoToAssist. You see the data migration process to be completed as you wish.


Test Run

We highly recommend that you conduct a test run before the actual operation. For this purpose, we provide our customers our Free Demo Migration. Using this demo tool, you can migrate a small number of customer requests which you can then overview to make certain of obtaining the right outcome.


Migrating to GoToAssist

Finally, as soon as you’re satisfied with the result, it's high time to begin migrating data from Zendesk to your target system. Pick an uncrowded period where your support reps aren't too busy and begin the migration procedure. [/spin]

Hear from our satisfied clients

Automated Data Migration

It’s as specifically as we advertise it. See the entire process with your own eyes with our free demonstration.

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Ask our Specialists to Help with your Zendesk Export

We have experienced support team that can assist you with the whole transfer process. Receive real-time assistance for an efficient transition.

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