Transferring Records from Zendesk to Gladly

Switching from Zendesk to your Gladly certainly requires some preparation before the actual process. It might sound simple, but data migration is a complex process that might result in the loss of information if you’re not cautious. However, if you undergo issues moving your data from Zendesk to your Gladly, we can help make the export seamless.

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Lack of IT or Tech Support Staff

The migration technique you choose is important as it can affect the result of the transfer. You must exploit the safest method, or you are in danger of losing data.

On top of that risk, you cannot be certain that your tech support staff will be able to perform such a complicated task.

Yes, the most noticeable challenge businesses face is the lack of practice in terms of the tech support team as it pertains to the export process.

Congested Help Desk Providers

When businesses out there don’t have the opportunity to manage the migration process, they may look out for help from help desk software providers.

Nevertheless, help desk software suppliers usually don’t want to spend their own staff to assist you escape their help desk to another one. This makes moving meaningful data to a new help desk even more exhausting.

The Risk of Manual Export

This way is a money-saver as you can also conduct the complete transfer alone and save a lot of expenses creating a file with all of your records.

Nevertheless, there’s a chance that the created CSV file might have the incorrect formatting. Therefore, your Gladly won’t be capable of reading it.

Of course, you can try reformatting all of it on your own but there’s an even greater chance that you can make the whole thing corrupt or worse.

How to Make Zendesk Export Easy

Transitioning data from Zendesk to your Gladly should never puzzle your company. We understand the needs of companies and why they require secure and successful data export. And we can help you conduct an effective migration of records and move on with your work as soon as possible.

Export from Zendesk to Gladly

Here is The way we Can Serve Your Company

We have been helping businesses move their data to other help desks for years.

So, we’re experienced in the process and the eccentricities one must deal with for a successful export more than anyone.

Our application for an automated transition process handles the many of problems and has these pros:

Time Saver

You won’t have to stop glaring at your computer and waiting for the progress bar to move on. Go on with running your business as if it’s a usual weekday.There’s no need to waste several hours to manage each action on your own.

Unlimited Testing

We realize that you require your data harmless. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can opt for trial runs to detect any problems and address them before the transfer.

Successful Data Move

With the help of our automated application, you won’t need to wait for a script or code to be written. With the aid of our export tool, just submit a request and then receive a ready-to-go tool for your transition.

100% Ticket Integrity

Move each ticket with all the information intact. Our migration tool works flawlessly that ticket corrupting is nearly unreal. The automated process goes through testing and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you trust to us will be kept strictly confidential and far from prying eyes. Be confident, your passwords and other private information will be secure. We’ll only exploit your data during the transferring process.

Devoted Support Team

We have a support team prepared to assist you with any queries you might have. We can also lead you through the process and stay with you until everything works as planned.

100% Data Integrity

Our automatic tool is continually checked and updated to provide what you need. Migrate data swiftly without any data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk transfer. Firstly, you will need to access your Gladly and create agent profiles and custom fields there. If there are other things you need to do, our team members will inform you.

Step

Connecting Zendesk

You will need to provide us with your Zendesk login info in order to be able to perform the migration. This is obligatory so that our tool can reach info from your Zendesk.

Step

Linking Gladly

In the similar way, certain permits from your target help desk platform will be asked for to move on with the migration. This way, our tool can connect both accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which records you want to move and set them to be transferred to the Gladly. The data migration process is under your control until it’s completed as you wish.

Step

Test Run

We highly recommend that you conduct a test run before the real process. That’s why we offer our Free Demo Migration. By using this demo tool, you can migrate a limited number of customer requests which you can then check to assure of obtaining the right result.

Step

Migrating to Gladly

Lastly, as soon as you’re satisfied with the trial run, it’s time to set off with exporting records to your new platform. Find an uncrowded time where your support representatives aren't too busy and begin the transition procedure. [/spin]

Hear from our happy clients

Automated Data Migration

It’s as accurately as we tell about it. See the entire process yourself with our free trial.

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Ask our Specialists to Help along with your Zendesk Export

We have experienced support team that can help you with the whole transfer process. Obtain real-time guidance for an effective move.

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