Transferring Records from Zendesk to elevio

Switching from Zendesk to your elevio certainly requires some preparation before the actual process. It might look easy, but data migration is a complex process that might result in the loss of information if you’re not careful. However, if you experience troubles transferring your records from Zendesk to your elevio, we can help make the export easier.

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Lack of IT or Tech Support Staff

The migration technique you pick is important as it can influence the result of the transfer. You have to use the most reliable method, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your tech support crew will be able to conduct such a difficult assignment.

Yes, the most frequent issue firms deal with is the lack of expertise of the technical support team as it pertains to the transition process.

Congested Help Desk Providers

When businesses out there don’t have the opportunity to monitor the migration process, they may look for help from help desk software vendors.

Although, help desk software suppliers usually don’t want to spare their own personnel to assist you leave their system to another one. This makes moving essential data to another help desk even more complicated.

The Risk of Manual Export

This way is the cheapest as you can also complete the entire export yourself and save every penny creating a file with all of your records.

However, there’s a possibility that the developed CSV file might have the wrong format. So, your elevio won’t be capable of reading it.

Of course, you can attempt restructuring everything on your own but there’s an even higher chance that you can make everything corrupt or even worse.

How to Make Zendesk Export Easy

Exporting data from Zendesk to your elevio should never confuse your company. We understand the needs of businesses and why they seek out risk-free and successful data export. And we can help you conduct an efficient transfer of information and continue your business as soon as possible.

Export from Zendesk to elevio

Here is The way we Can Help You

We have been helping businesses move their records to new help desks for quite some time.

So, we’re experienced in the process and the eccentricities one must manage for a successful transition perfectly.

Our application for an automated transition process takes care of the many of tasks and has these pros:

Time Saver

You won’t have to stop glaring at your screen and wanting the progress bar to go forth. Go on with running your business as though it’s a normal weekday.There’s no need to waste hours to regulate each stage alone.

Unlimited Testing

We realize that you require your information secure. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo tryouts, you can request trial runs to identify any issues and eliminate them before the migration.

Successful Data Move

With the help of our automated application, you won’t need to wait for a script or code to be made. With the help of our migration service, you just have to send a request and then receive a ready-to-go solution for your transition.

100% Ticket Integrity

Move each ticket with all the information intact. Our migration app works properly that ticket corrupting is close to unreal. The automated process goes through checking and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you trust to us will be kept purely confidential and away from prying eyes. Be assured, your passwords and other secret information will be protected. We’ll only exploit your data during the export process.

Devoted Support Team

We have a support team prepared to help you with any challenges you might have. We can also lead you through the procedure and stay with you until everything works as intended.

100% Data Integrity

Our automatic tool is continually examined and updated to meet your needs. Migrate data seamlessly with no data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk transfer. Firstly, you will need to access your elevio and set up agent accounts and custom fields there. If there are other things you should do, our team members will inform you.

Step

Connecting Zendesk

You will need to provide us with your Zendesk login credentials to be able to carry out the transition. This is obligatory so that our tool can reach data from your Zendesk.

Step

Linking elevio

In the similar way, certain permits from your future help desk platform will be requested to move on with the export. Thus, our tool can connect both accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which files you want to move and link them to be migrated to the elevio. The data migration process is under your control until it’s completed as you see it.

Step

Test Run

We highly recommend that you conduct a demo migration before the actual operation. That’s why we provide our customers our Free Demo Migration. Exploiting this trial tool, you can migrate a little number of tickets which you can then overview to be sure of acquiring the right result.

Step

Migrating to elevio

Lastly, as soon as you’re content with the demo results, it’s time to start migrating data to your new platform. Find an uncrowded period where your support agents aren't full with work and finalize the exporting procedure. [/spin]

Hear from our happy clients

Automated Data Migration

It’s as accurately as we tell about it. See the whole process yourself with our free trial.

Set up Free Demo

Ask our Specialists to Help along with your Zendesk Export

We have experienced support team that can help you with the whole transfer process. Receive immediate assistance for an efficient move.

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