Transferring Records from Zendesk to Deskero

Upgrading from Zendesk to your Deskero certainly requires certain preparation before the actual process. It can look simple, but data migration is a complicated process that might result in the loss of information if you’re not watchful. However, if you undergo problems moving your data from Zendesk to your Deskero, we can help make the transition easier.

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Lack of IT or Tech Support Staff

The migration approach you pick is crucial as it can influence the outcome of the transfer. You have to take the hang of the most reliable way, or you are in danger of losing data.

In addition to that risk, you cannot make sure that your tech support staff can conduct such a complicated assignment.

Yes, the biggest challenge firms face is the lack of practice in terms of the technical support team as it pertains to the transferring process.

Congested Vendors

When businesses out there don’t have the resources to manage the exportation process, they may seek out assistance from help desk software vendors.

Nevertheless, help desk software suppliers mostly don’t want to share their own staff to help you escape their help desk to another one. This makes transferring meaningful data to a new help desk even more puzzling.

The Danger of Manual Transfer

This way is the cheapest while you can also conduct the complete export alone and save every penny creating a file with all of your information.

Although, there’s a probability that the produced CSV file might have the incorrect formatting. As a result, your Deskero won’t be able to read it.

Of course, you can attempt reformatting all of it yourself but there’s an even greater possibility that you can make everything corrupt or worse.

How to Make Zendesk Export Easy

Transitioning data from Zendesk to your Deskero shouldn’t confuse your company. We are familiar with the needs of companies and why they need secure and successful data export. And we can help you make an successful migration of data and move on with your work really soon.

Export from Zendesk to Deskero

Here’s The way we Can Help You

We have been helping businesses move their records to new help desks for years.

So, we’re familiar with the process and the eccentricities one must manage for a successful transition perfectly.

Our tool for an automated migration process takes care of the whole lot of problems and has the next advantages:

Time Saver

You won’t get stuck staring at your computer and wanting the progress bar to go forth. Carry on with running your business as though it’s a regular weekday.You don’t need to waste several hours to control each action by yourself.

Unlimited Testing

We realize that you want your information secure. Most help desks have backups, but we don’t want you to resort to that. Using our unlimited demo trials, you can request demo migration to determine any issues and correct them before the transfer.

Successful Data Move

With the help of our automated process, you won’t need to wait for a script or code to be made. With the aid of our export service, just send a request and then get a ready-to-go tool for your migration.

100% Ticket Integrity

Move each ticket with all the information untouched. Our migration tool works properly that ticket corrupting is nearly unreal. The automatic process goes through testing and balancing on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept purely confidential and away from prying eyes. Be confident, your passwords and other secret information will be secure. We’ll only exploit your information during the transition process.

Devoted Support Team

We have a support team on standby to help you with any requests you might have. We can also support your throughout the procedure and stay with you until everything is accomplished.

100% Data Integrity

Our automated tool is continually examined and scaled to provide what you need. Move data quickly without any data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk transfer. First of all, you will need to access your Deskero and create agent accounts and custom fields there. If there are other things you need to do, our team members will let you know.

Step

Connecting Zendesk

You will need to give us access to your Zendesk login credentials in order to be able to carry out the migration. This is obligatory so that our service can access info from your Zendesk.

Step

Linking Deskero

Similarly, certain permits from your future help desk system will be requested to go on with the export. This way, our tool can connect both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which files you want to transition and arrange them to be transferred to the Deskero. The data migration process is under your control until it’s completed as you see it.

Step

Test Run

We highly recommend that you perform a demo migration before the actual operation. This is the reason why we have our Free Demo Migration. By using this trial tool, you can move a small number of customer requests which you can then view to assure of attaining the right outcome.

Step

Migrating to Deskero

Finally, once you’re content with the outcome, it’s time to start out migrating records to your new platform. Choose an uncrowded period when your support representatives aren't too busy and start the transition process. [/spin]

Hear from our satisfied customers

Automated Data Migration

It’s as exactly as we tell about it. See the whole procedure yourself with our trial run.

Set up Free Demo

Ask our Specialists to Help along with your Zendesk Export

We have experienced agents that can help you with the whole move process. Receive real-time assistance for an effective move.

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