Transferring Information Get from Zendesk to Casengo

Switching from Zendesk to your Casengo certainly requires certain preparation before the actual procedure. It may appear to be simple, but data transition is a complicated process that might result in the loss of information if you’re not cautious. However, if you experience problems moving your data from Zendesk to your Casengo, we can help make the transfer seamless.

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Lack of IT or Tech Support Staff

The migration technique you decide on is crucial as it can influence the success of the transfer. It’s best to take the hang of the safest way, or you run the risk of losing data.

On top of that risk, you cannot make sure that your tech support staff will be able to perform such a difficult assignment.

Yes, the most noticeable problem organizations face is the lack of practice in terms of the tech support team in regards to the transferring process.

Congested Help Desk Providers

When businesses out there don’t have the opportunity to manage the exportation process, they may need support from help desk software vendors.

However, vendors mostly don’t want to spend their own personnel to assist you escape their help desk to another one. This makes transitioning important data to another help desk even more complicated.

The Risk of Manual Export

This technique is the most affordable one while you can also finish the entire transition alone and save a lot of expenses creating a file with all of your information.

Nevertheless, there’s a chance that the produced CSV file might have the incorrect formatting. So, your Casengo won’t be capable of reading it.

Of course, you can attempt reformatting the whole thing on your own but there’s an even greater chance that you can make the whole thing unsuitable or even worse.

How to Make Zendesk Export Easy

Transitioning data from Zendesk to your Casengo should never stump your company. We are familiar with the requirements of businesses and why they need safe and successful data migration. And we can help you make an effective transfer of data and move on with your work as soon as possible.

Export from Zendesk to Casengo

Here is The way we Can Assist You

We have been helping businesses transition their information to new help desks for a long time already.

So, we’re experienced in the process and the eccentricities one must cope with for a successful transfer perfectly.

Our application for an automated transition process manages the whole lot of challenges and has the following advantages:

Time Saver

You won’t have to stop glaring at your computer and willing the progress bar to go forth. Continue running your business like it’s a regular workday.You don’t need to spend hours to control each action alone.

Unlimited Testing

We realize that you require your records to be safe. The majority of help desks have backups, but we don’t want you to fall back upon that. Using our unlimited testing, you can opt for demo migration to detect any problems and eliminate them before the transfer.

Successful Data Move

With the help of our automated application, you won’t need to wait for a script or code to be made. By using our migration service, just submit a request and then get a ready-to-use solution for your transition.

100% Ticket Integrity

Move each ticket with all the information untouched. The migration app works perfectly that ticket corrupting is practically impossible. The automatic process undergoes checking and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you trust to us will be kept strongly confidential and away from curious eyes. Be assured, your passwords and other secret information will be safe and sound. We’ll only use your information during the transferring process.

Devoted Support Team

We have a support team prepared to support you with any challenges you might have. We will also walk you through the operation and stay with you until everything is accomplished.

100% Data Integrity

Our automatic tool is regularly tested and scaled to suit your needs. Transfer data quickly without any information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions


Preparing Before the Process

Getting ready is the basic stage of successful help desk transfer. First of all, you will have to access your Casengo and set up agent accounts and custom fields there. If there are other things you must do, our team will let you know.


Connecting Zendesk

You will need to give us access to your Zendesk login credentials to be able to conduct the export. These are necessary so that our service can use data from your Zendesk.


Linking Casengo

In the similar way, certain permits from your new help desk system will be requested to continue the transition. This way, our tool can link both of your accounts for the data migration process.


Controlling Data Transport

You can choose which files you want to migrate and arrange them to be exported to the Casengo. The data migration process is under your control until it’s completed as you want it to.


Test Run

We highly recommend that you conduct a free trial before the actual operation. For this purpose, we have our Free Demo Migration. Using this demo tool, you can move a limited number of tickets which you can then overview to assure of reaching the right result.


Migrating to Casengo

Lastly, as soon as you’re happy with the demo results, it's high time to set off with moving records from Zendesk. Choose an off-peak time where your support representatives aren't too busy and finalize the migration procedure. [/spin]

Hear from our happy clients

Automated Data Migration

It’s as accurately as we show it. See the complete procedure with your own eyes with our free demonstration.

Set up Free Demo

Ask our Specialists to Help along with your Zendesk Export

We have experienced support team that can help you with the whole move process. Receive immediate advice for an effective transfer.

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