Transferring Files from Zendesk to bold360

Upgrading from Zendesk to your bold360 obviously needs some preparation before the actual procedure. It might appear to be easy, but data export is a complicated process that might result in the loss of information if you’re not cautious. However, if you encounter problems transferring your records from Zendesk to your bold360, we can help make the migration easier.

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Lack of IT or Tech Support Staff

The migration method you choose is important as it can impact the result of the transfer. It’s best to use the most reliable way, or you are in danger of losing data.

On top of that risk, you cannot make sure that your tech support staff can conduct such a difficult assignment.

Yes, the most noticeable challenge businesses deal with is the lack of practice in terms of the tech support team as it pertains to the export process.

Congested Vendors

When businesses out there don’t have the time to handle the migration process, they may require help from help desk software providers.

Nevertheless, help desk software suppliers mostly don’t want to spend their own team members to assist you escape their help desk to another one. This makes exporting essential data to another help desk even more puzzling.

The Danger of Manual Transition

This approach is a money-saver as you can also make the entire transition yourself and save every penny creating a file with all of your information.

Nevertheless, there’s a chance that the produced CSV file might have the wrong format. So, your bold360 won’t be capable of reading it.

Of course, you can attempt reformatting all of it on your own but there’s an even bigger chance that you can make the whole thing corrupt or even worse.

Why Make Things Difficult?

Moving data from Zendesk to your bold360 should not puzzle your company. We understand the requirements of businesses and why they demand secure and successful data transfer. And we can help you organize an effective transition of data and continue your work really soon.

Export from Zendesk to bold360

Here’s How We Can Serve You

We have been helping businesses transfer their data to new help desks for several years.

So, we’re familiar with the process and the quirks one must tackle for a successful transition as nobody else.

Our tool for an automated exportation process copes with the many of issues and has these perks:

Time Saver

You won’t get stuck looking at your device and wanting the progress bar to move. Go on with running your business like it’s a normal weekday.You don’t need to waste undetermined amount of time to control each action alone.

Unlimited Testing

We realize that you need your data secure. The majority of help desks have backups, but we don’t want you to fall back upon that. With unlimited demo trials, you can request demo migration to detect any problems and address them before the transfer.

Successful Data Move

With the help of our automated tool, you won’t have to wait for a script or code to be made. Using our migration tool, you just have to send a request and then get a ready-to-go resolution for your transition.

100% Ticket Integrity

Move every customer request and more with all the information intact. The migration app works perfectly that ticket corrupting is nearly unreal. The automatic process goes through inspecting and adjusting on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you provide to us will be kept strictly confidential and away from curious eyes. Be assured, your passwords and other private information will be secure. We’ll only exploit your information during the transferring process.

Devoted Support Team

We have a support team always ready to assist you with any requests you might have. We will also lead you through the operation and stay with you until everything works as intended.

100% Data Integrity

Our automated tool is consistently checked and updated to provide you with the desired results. Migrate data smoothly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk migration. Firstly, you will have to access your bold360 and set up agent profiles and custom fields there. If there are other things you need to do, our staff will let you know.

Step

Connecting Zendesk

You’ll have to to provide us with your Zendesk login details to be able to conduct the migration. This is obligatory so that our service can access files from your Zendesk.

Step

Linking bold360

Similarly, certain credentials from your target help desk platform will be required to move on with the transition. Thus, our tool can connect both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which data you want to move and adjust them to be transferred to the bold360. You see the data migration process to be completed as you wish.

Step

Test Run

We highly recommend that you execute a test run before the actual thing. That’s why we propose our Free Demo Migration. By using this trial tool, you can move a limited number of customer queries which you can then check to assure of getting the right outcome.

Step

Migrating to bold360

Finally, when you’re satisfied with the outcome, it's high time to set off with moving data from Zendesk to your target system. Pick out an uncrowded time where your support representatives aren't too busy and finalize the exporting procedure. [/spin]

Hear from our satisfied buyers

Automated Data Migration

It’s as exactly as we explain it. See the entire process with your own eyes with our free trial.

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Ask our Specialists to Help with your Zendesk Export

We have experienced support reps that can assist you with the whole transfer process. Get immediate advice for an efficient transition.

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