Exporting Records from Zendesk to atSpoke

Switching from Zendesk to your atSpoke certainly needs some preparation before the actual procedure. It may appear to be simple, but data export is a difficult process that might result in the loss of information if you’re not cautious. However, if you encounter issues transferring your records from Zendesk to your atSpoke, we can help make the export seamless.

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Lack of IT or Tech Support Team

The export approach you decide on is important as it can affect the success of the transfer. It’s best to exploit the safest approach, or you run the risk of losing data.

On top of that risk, you cannot be certain that your IT team will be able to perform such a difficult assignment.

Yes, the biggest problem firms deal with is the lack of experience of the technical support team in regards to the transition process.

Congested Help Desk Providers

When companies out there don’t have the resources to control the migration process, they may seek out support from help desk software providers.

Although, help desk software suppliers usually don’t want to spend their own team members to assist you move from their platform to another one. This makes moving important data to another help desk even more exhausting.

The Risk of Manual Transfer

Another way is the most affordable one as you can also finish the entire transition alone and save a lot of expenses creating a file with all of your data.

Nevertheless, there’s a likelihood that the created CSV file might have the wrong format. As a result, your atSpoke won’t be able to read it.

Of course, you can attempt reformatting the whole thing yourself but there’s an even greater chance that you can make everything unsuitable or even worse.

How to Make Zendesk Export Easy

Transferring data from Zendesk to your atSpoke shouldn’t stump your company. We understand the requirements of businesses and why they demand risk-free and successful data transfer. And we can help you complete an effective transition of records and continue your responsibilities as soon as possible.

Export from Zendesk to atSpoke

Here is The way we Can Assist You

We have been helping companies move their information to new help desks for a long time already.

So, we’re experienced in the process and the eccentricities one must cope with for a successful transfer more than anyone.

Our application for an automated migration process tackles the many of challenges and has the following advantages:

Time Saver

You won’t have to stop staring at your monitor and willing the progress bar to move on. Continue running your business like it’s a usual weekday.You don’t have to spend undetermined amount of time to manage every step by yourself.

Unlimited Testing

We understand that you want your records to be safe. The majority of help desks have backups, but we don’t want you to fall back upon that. With unlimited demo tryouts, you can opt for trial runs to detect any problems and address them before the exportation.

Successful Data Transfer

With our automated process, you won’t have to wait for a script or code to be made. By using our migration tool, just submit a request and then receive a ready-to-use resolution for your transition.

100% Ticket Integrity

Export each customer request and more with all the information intact. The migration app works perfectly that ticket corrupting is close to unreal. The automated process undergoes inspecting and adjusting regularly.

Our Company Guarantees

Privacy and Confidentiality

All data you entrust to us will be kept strongly confidential and away from curious eyes. Be assured, your passwords and other private information will be protected. We’ll only exploit your data during the transferring process.

Dedicated Support Team

We have agents on standby to support you with any queries you might have. We will also walk you through the operation and stay with you until everything works as planned.

100% Data Integrity

Our automatic tool is continually tested and updated to suit your needs. Transfer data smoothly without any data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk migration. Firstly, you will have to access your atSpoke and set up agent profiles and custom fields there. If there are other things you should do, our staff will contact you immediately.

Step

Connecting Zendesk

You will have to to provide us with your Zendesk login info to be able to conduct the transition. This is obligatory so that our app can use files from your Zendesk.

Step

Linking atSpoke

In the similar way, certain permits from your new help desk platform will be asked for to continue the transition. This way, our tool can connect each of the platforms for the data migration process.

Step

Controlling Data Transport

You can choose which records you want to migrate and adjust them to be migrated to the atSpoke. The data migration process is under your control until it’s completed as you want it to.

Step

Trial Run

We highly advise that you perform a free trial before the actual process. For this purpose, we propose our Free Demo Migration. Exploiting this demo tool, you can migrate a limited number of customer queries which you can then check to ensure of attaining the right result.

Step

Migrating to atSpoke

Lastly, once you’re happy with the trial run, it's high time to get started with moving records from Zendesk to your target system. Pick an off-peak time where your support team aren't overloaded and start the migration process. [/spin]

Hear from our happy customers

Automated Data Migration

It’s as accurately as we tell about it. See the complete process with your own eyes with our free demonstration.

Set up Free Demo

Ask our Experts to Help along with your Zendesk Export

We have highly trained agents that can assist you with the whole transfer process. Obtain immediate advice for an effective transition.

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