Transferring Files from Zendesk to Adobe Experience Manager

Upgrading from Zendesk to your Adobe Experience Manager obviously requires some amount of preparation before the actual procedure. It may appear to be easy, but data migration is a difficult process that might result in the loss of information if you’re not cautious. However, if you experience issues migrating your data from Zendesk to your Adobe Experience Manager, we can help make the transition easier.

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Lack of IT or Tech Support Staff

The migration method you decide on is significant as it can impact the success of the transfer. It’s best to use the safest approach, or you run the risk of losing data.

In addition to that risk, you cannot be certain that your tech support crew can conduct such a difficult assignment.

Yes, the most noticeable challenge firms face is the lack of experience of the technical support team as it pertains to the exportation process.

Congested Vendors

When businesses out there don’t have the time to manage the transition process, they may seek out support from help desk software vendors.

Nevertheless, help desk software suppliers usually don’t want to spend their own personnel to assist you leave their system to another one. This makes transferring essential data to another help desk even more complicated.

The Danger of Manual Transition

This approach is the most affordable one because you can also make the whole transition yourself and save a lot of expenses creating a file with all of your data.

Nevertheless, there’s a possibility that the created CSV file might have the unsuitable formatting. As a result, your Adobe Experience Manager won’t be able to read it.

Of course, you can attempt reformatting all of it yourself but there’s an even bigger possibility that you can make everything corrupt or even worse.

Why Make Things Difficult?

Transitioning data from Zendesk to your Adobe Experience Manager should not stump your company. We get the requirements of companies and why they need secure and successful data export. And we can help you complete an effective transfer of records and go on with your business really soon.

Export from Zendesk to Adobe Experience Manager

Here’s How We Can Assist Your Company

We have been helping businesses transfer their information to other help desks for several years.

So, we’re familiar with the process and the quirks one must deal with for a successful export as nobody else.

Our tool for an automated exportation process manages the a lot of issues and has the following advantages:

Time Saver

You won’t get stuck looking at your computer and waiting for the progress bar to move. Continue running your business like it’s a normal weekday.You don’t have to spend hours to manage each stage by yourself.

Unlimited Testing

We realize that you need your records harmless. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo trials, you can opt for trial runs to detect any issues and address them before the migration.

Successful Data Move

With the help of our automated tool, you won’t need to wait for a script or code to be written. Using our export service, you just have to submit a request and then receive a ready-to-use solution for your transition.

100% Ticket Integrity

Move every ticket with all the information uncut. The migration tool works perfectly that ticket corrupting is nearly unreal. The automated process undergoes checking and adjusting on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you provide to us will be kept strongly confidential and far from curious eyes. Rest assured, your passwords and other secret information will be secure. We’ll only exploit your data during the transferring process.

Devoted Support Team

We have a support team always ready to support you with any queries you might have. We will also walk you through the operation and stay with you until everything works as intended.

100% Data Integrity

Our automated tool is consistently tested and upgraded to provide you with the desired results. Transfer data quickly with no data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Works


Preparing Before the Process

Preparation is the essential step of successful help desk transfer. To begin with, you will have to access your Adobe Experience Manager and create agent accounts and custom fields there. If there are other things you need to do, our team members will contact you immediately.


Connecting Zendesk

You’ll need to grant us with your Zendesk login details in order to be able to conduct the migration. This is obligatory so that our app can request data from your Zendesk.


Linking Adobe Experience Manager

Similarly, certain credentials from your new help desk software will be required to continue the transition. Thus, our tool can connect each of the platforms for the data migration process.


Controlling Data Transport

You can decide which data you want to migrate and arrange them to be transferred to the Adobe Experience Manager. You see the data migration process to be completed as you want it to.


Test Run

We highly recommend that you execute a free trial before the real thing. For this purpose, we have our Free Demo Migration. By using this demo tool, you can migrate a limited number of tickets which you can then check to be sure of obtaining the right outcome.


Migrating to Adobe Experience Manager

Finally, when you’re happy with the trial run, it's high time to set off with moving data to your new platform. Pick an off-peak period where your support agents aren't full with work and start the exporting process. [/spin]

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Automated Data Migration

It’s as exactly as we explain it. See the complete operation with your own eyes with our free demonstration.

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Ask our Specialists to Help with your Zendesk Export

We have experienced support reps that can help you with the whole migration process. Get real-time advice for an efficient move.

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